Recusa de cancelamento [Refusal of cancellation]

gizzydxs · Mar 18, 2019

Comprei um jogo pela plataforma digital do x box one no dia 08.03.2019, no dia 12.03.2019, tentei realizar o cancelamento do jogo e ao entrar em contato com a Microsoft fui informada sem nenhuma explicação que eles não realizariam
o cancelamento (protocolo n° [Mod Removed - Personal Information]), mesmo cientes que o Código de Defesa do Consumidor nos da 7 dias para cancelamento desse tipo de compra.

[Translation - I Bought a game by the digital platform of the X box one on the day 08.03.2019, on the 12.03.2019 day, tried to perform the cancellation of the game and when contacting Microsoft I was informed without any
explanation that they would not perform the cancellation (protocol N ° [Mod Removed - Personal Information]), even if they are aware that the Code of Consumer Protection in the 7 days for cancellation of this type of purchase.]

:)

XBF Brad A

Hi Gizzy,

When you go to Contact Us to get it to request a chat follow these steps:

Step 1 ----select Xbox One
Step 2 ----select see other options then subscription changes
Step 3-----select show contact options

Step 4 ----select request call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

Hope this helps.

Thanks,

Brad

{Parity}

You will need to work directly with
Xbox Support for assistance with that.

H3PA80R

Sorry for your issue. There are more things than just the date wich could be the thing the refund was denied. To get this checked i would recommend to contact the support and try to get a call back.

ReinaldoBernardinell

Estou tentando solicitar o cancelamento porem está dando erro...

solicito meu dinheiro de volta

[Translation - I am trying to request the cancellation but it is giving error...

I request my money back]

baltyofgod

No, non puoi farlo, not c'è ancora questa cosa.

[Translation - No, you can not do it, there's still this thing.]

Recusa de cancelamento [Refusal of cancellation]