Recurring Xbox charges.

RobertoFernandez9 · Dec 31, 2020

I am being billed monthly $10.81 for an xbox console and pc. Please explain these charges. I plan to close my Microsoft accounts if these charges continue. I am currently disputing the charges though the credit card company.

:)

Smwutches

You can check your account at http://account.microsoft.com to see what the charges are for and to cancel them.

If they don't show there or you still need assistance with them, you'll need to contact support and speak to billing. http://support.xbox.com/contact-us

Epsilon South

Greeting's Ashley, Sorry to hear you are having problem's. First off, have you tried cancelling the direct debit with your bank even know it is expired ? Is your direct debit on your console as such ? If so, the payment's will still be coming out of your
account if you have no turned automatic renewal off. You could also phone Xbox support up and tell them about this issue and say you have already posted on the forums as they some time's redirect you to here.

NHYTE VIZIN

This is really wierd situation. If you don't see those charges on the site than it has to be some kind of thrid party. I actually have seen this on alot of Windows phone issues. My best advice is to give Xbox Customer support a call.

MeanMachine 47

[quote user="bowski477"]

This is an issue that you will have to contact phone support for. They should be able to access your account and see what's going on. Good Luck!

[/quote]

This is the best course of action you need to take. I would also suggest you sign into
www.billing.microsoft.com, from here you should be able to see the charges. Once you're on the phone to xbox support they will be able to clarify what is going on and then should be able to refund
you the money for however long this has been going on for.

bowski477

This is an issue that you will have to contact phone support for. They should be able to access your account and see what's going on. Good Luck!

Recurring Xbox charges.