Recurring vs charging

Greeting's Ashley, Sorry to hear you are having problem's. First off, have you tried cancelling the direct debit with your bank even know it is expired ? Is your direct debit on your console as such ? If so, the payment's will still be coming out of your
account if you have no turned automatic renewal off. You could also phone Xbox support up and tell them about this issue and say you have already posted on the forums as they some time's redirect you to here.

This is really wierd situation. If you don't see those charges on the site than it has to be some kind of thrid party. I actually have seen this on alot of Windows phone issues. My best advice is to give Xbox Customer support a call.

[quote user="bowski477"]

This is an issue that you will have to contact phone support for. They should be able to access your account and see what's going on. Good Luck!

[/quote]

This is the best course of action you need to take. I would also suggest you sign into
www.billing.microsoft.com, from here you should be able to see the charges. Once you're on the phone to xbox support they will be able to clarify what is going on and then should be able to refund
you the money for however long this has been going on for.

This is an issue that you will have to contact phone support for. They should be able to access your account and see what's going on. Good Luck!

Hello, Michele H. I'm Arturo, a community user like you, and I'll be glad to provide assistance with your inquiry today.

I'm sorry to hear your card was charged for a subscription.

Important: Please refrain from sharing personal information, including email addresses, transaction numbers, etc.

As community users like you, we are not able to enter or check information, and everything we comment can be seen by anyone on the internet. Doing so may expose your data.

That being said, if you are not able to find this charge in any of your accounts order history or under active subscriptions, Microsoft recommends contacting your financial institution for a refund, and they can help you to stop incoming charges.

This information and more is available in the following article:
https://support.xbox.com/help/subscriptions-billing/buy-games-apps/refund-orders > Refund eligibility.

“If you don’t have access to the account that made the purchase, you’ll need to contact your financial institution for a refund.”

In case you didn't try to and have more email addresses, please make sure to check the order history and the subscription page with each one before contacting your bank:

https://account.microsoft.com/billing/orders

https://account.microsoft.com/services

I hope you can get this sorted as soon as possible.

Regards,

Arturo.