Recurring issue. Certain friends appear offline though their not. NAT open, privacy open....

Hey there Trausti!

Sorry to hear that you're dealing with this inconvenience trying to have your friends online statuses coming up correctly.

I see that you have already done a hard reboot, but have you tried a soft reset?
It's a reset of your console back to factory settings but one that does not uninstall any of your games or apps and is a really good troubleshooting step for most issues.

Just make sure that before you go ahead with it, that you do know all of the sign-in information for any/all of your accounts(asthey
will be removed) and have easy access to your internet network.

Also make sure that you select the option denoted
reset and keep my games
&
apps.

Follow the steps here on How
to reset your console to factory defaults on Xbox Oneand let us know how that helps with the issue.

Thanks for reading!

I have that happen periodically, it seems like XBLive doesn't immediately update status' at times. I usually toggle my appear offline/online flag to push the change. seems to work. It doesn't happen often enough for a real test.

Hi,

Are you in the xbox update preview program?

It's possible the profile you are looking up is set to "appear offline". Press the xbox button and scroll all the way left and the setting should be at the bottom.

Hope this helps!

Hey there,

We will be locking this older thread due to it being revived by a new post. If the issue is
on going, we recommend creating a new thread
detailing the issue at hand and any troubleshooting steps (if any) you’ve tried so far. We will be more than happy to answer any questions.

Thank you and happy gaming!