Recurring charges on an unknown account

Hello there!

Regarding your issue, you will need to be able to sign in to the Microsoft account that you might have added your Credit card number to. Once you are signed in to the correct Microsoft account you can then cancel the subscription.

You can try contacting our support for more information Contact us | Xbox Support.

That's the rub isn't it. They hide behind a smokescreen of protecting privacy. But it's a lie. They just want to keep charging people. So if the information is lost, it's oh well screw the customer. I find it funny none of the Xbox machines have any records of these accounts.

But it's ok, they cannot charge the card anymore. They are going to have to suspend the account. Thanks for the responses though and have a great weekend.

I understand the situation, but it is not possible to verify the information of an account based on the payment method, that is a violation of the privacy of the account, it is necessary to know the email

Actually, privacy is a very delicate issue, hundreds of companies have fallen due to not being careful with these issues, if you want I leave you some options to remember the account you have problems with

https://support.xbox.com/en-US/help/account-pro...

It's good that you already contacted the bank to stop the charges, hope you have a great weekend also

Ok... I noticed a monthly charge on my credit card. Upon investigation, it's been charging me $9.99 a month since July of last year. I cannot figure our what account it's associated with. I've gone through all known accounts and most were moved to different cards. Microsoft has NO HUMAN customer service. All I want to know is the account responsible for the charge and cancel it. What I have done is disallow Microsoft from charging my credit card through the card issuer. Look... I'm sure this account was probably legitimately started. I'm not asking for money back. I just want it canceled. Is that too much to ask.