Recurring Bill

Go into your account settings and click on 'services and subscriptions" then turn off auto renewal so you stop getting billed automatically.

I had a different email and a live subscription but can't remember it and they charging my card how can I retrieve my other account

I'm sorry about that. If it's an incoming charge and you have done the steps below to turn off the recurring billing then it should automatically expire on the expiration date.

Sign in to account.microsoft.com.

Under the section Subscriptions, select View all subscriptions, and then select Manage next to the subscription that you want to cancel.

Select Cancel subscription or Turn off recurring billing. Disabling recurring billing will grant you the benefits of your subscription for the remainder of the payment cycle without billing you again for a renewal.

Once it expires, you can just use the gift card balance to purchase a subscription.

Well, I don't know how it's a past due account when it's just coming due. I'll just close this account and figure out what I'm going to do. Thanks Ron.

It's best to create your own thread for assistance. If it's $1.00 even it's most likely not a charge for Live. It sounds more like a verification charge if you tried to make a purchase with a new card. Those typically drop off on their own usually within
24-48 hours. If it is an actual charge for something on Live, you should be able to see the order listed at http://commerce.microsoft.com and you can submit a refund
request if needed.