Recovery problem

I have been having the same problem for months now. I have tried resetting every electronic device connected directly and wireless to my system with no success. I still get an error saying "Sorry, XBOX LIVE profiles cannot be downloaded right now" with error
code 8007045D.

Try resetting your router. This problem may be caused by a connection issue between your console and your internet.

I've been in the same situation. It is amazing to me that because I didn't update the cell number attached to my son's Hotmail account he is no longer able to log in to his Microsoft account to play Xbox with his friends. I created the account for him when he was 2 and now he is 16. 14 years of accumulating achievement points buying games, skins, and add-ons are all gone because I'm not able to get the account recovery form to pass the security measures. I have even included the card and expiration date that he used to purchase games.

I have wasted so many hours of my life in order to help my son get back his Xbox account. It all started with entering an incorrect password too many times. What is even crazier is that on 9/18 I received the congratulations your account is verified. I clicked the reset password link and started changing the password on my iPhone (Big mistake). As I was re-entering the password on the 2nd text box I somehow swiped the current screen away. I tried to find it again but it was gone. I tried once more from that same reset link but this time it said that I would need a new verification code and that all the others have been invalidated.

Fast forward another week to 9/25 and again received the Congratulations email that I verified my account. The reset link I clicked said the same thing that all other codes were invalidated and I needed a new one. One month in and let's say a ton of hours spent trying to figure this out with no luck.

Why can't Microsoft have a backup method for those users who cannot get past the automation method of verifying we are who we say we are? We did nothing wrong and spent a lot of money purchasing Microsoft products. I have seen many organizations use ID verification where you can upload your ID or license and then follow it up with a picture of yourself in real time. Anything other than the current system because I cannot even speak to a live person. Can we send this issue up the ladder for a manager or higher-up to take a look?

Microsoft is a rich company that has chosen to ignore its customers with cheap automation. How about you change the code up so that you can be taken to a live agent if the Account recovery form is close to being correct? Maybe there is another issue going on here where a tech needs to step in. One of the "live chat" agents told me this has been a problem with verification codes but Microsoft hasn't publicly released anything about this.

I understand I probably look like a big complainer but in reality, I'm just trying to help my son recover his account where he and his friends play games, chat, and watch videos. Am I the only one going through this? I'm 42 years old and have been locked out of accounts before but never have I not been able to get back in. Security is important but what good is it if we completely lose everything built up in our accounts? Thanks for listening and I will keep my fingers crossed. SMH

Thanks meanmachine - when I was performing an account recovery it was getting 90% done on the first bar and then getting the message "Xbox LIVE sign-up is currently unavailable. Please try again later."

After clearing the cache the account recovery worked first time.

Thanks again.

Then, use Internet Explorer (VERY important to use IE!) go to
http://account.live.com and sign in there, then update the proofs under Edit Security Info. After that, go to
http://www.xbox.com/accounts and click on Billing Contact Information which will ask for your Microsoft Account and its password. Please update the billing information there as well.



If you see a message about a blocked account, then make sure to follow the unblocking instructions.