Recovery issues

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Boog.8, you mention that you tried to recover the account several times, if you filled out the account recovery form but were unsuccessful, you should enter in contact with Xbox Customer Service via chat and request an ATO (Account Takeover), this is because this forum is public viewing and unfortunately as independent consultants we do not have access there is some data and procedures that Xbox Support has.

However, ATO is a similar procedure to the online form, but done by a Microsoft agent, it will need as much information as possible for you to do the procedure.

https://support.xbox.com/en-US/contact-us

Here in the community we are independent consultants, so we do not have access to the same information and tools that support has.

Each account recovery case is unique, and if you request the ATO, you must wait for a response from Microsoft's investigation department.

I have tried many of these things, but to no avail. thanks anyways tho

@BirdsWithStones - Try to do the solutions offered in this Microsoft Support Article >
support.microsoft.com/.../960116. This might solve your problem with this error.

Hello again, you will have to contact support at office hours, choose some subject related to your account, when you are attended by an agent explain the situation and would like to make the Account Takeover.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Jzed, if you no longer have the security phone number to receive the message with the security number, have you tried clicking on the "I don't have this info" option when the security information you have on your account appears?