Recovery Form

Hey there, Kameron Matua

Sorry to read that you are having issues with recovering your Microsoft account using the recovery form. Please be aware that this is the only method to recover your account, and support are unable to influence the decision-making process that goes into this.

You are welcome to wite into your local Microsoft Office and express your frustrations in a letter. However, this may not change their mind with the recovery process but will help them shape the customers experience when using support avenues. Please be aware that some, if not most offices, may be closed due to COVID.

Here is a list of Microsoft offices around the world: Microsoft Worldwide Sites

Microsoft takes your privacy and account security seriously, which is why the recovery form asks for as much information as it can. You can continue submitting new forms when you think of new information related to your Microsoft account that may help prove that you are the owner of the account.

Lastly, please follow the Microsoft Community Code of Conduct and the Xbox Forum Guidelines when participating on the community. I understand that you are frustrated with the outcome and problems you have experienced with the recovery process for your account, but these forums are accessible for those who are 13 and above.

As there is nothing more this community can do to help you with the account recovery process, I will go ahead and lock this thread.

Hope this helps,

Regards

Any questions related to Xbox are handled now on the Xbox support site:

https://support.xbox.com/

If you mean the windows live ID validation form it depends how accurately you answered their questions and what contact email you used as that's how they send info to you

If there is errors they will create a forum just for you to fill out more info

I'm not sure what you are asking but usually 48 hours is when a account investigation is over

Hi Alson, my name is Joel, I'm here to help you with any problems or questions you may have.

Alson, if, as you indicate, you have already made 2 requests for account recovery through the form, the recommendation is to wait for the response from the department in charge, which does not have a single or established response time, it can range from 24 hours to 72 or more. I encourage you not to duplicate recovery requests as this instead of streamlining the process will only create delays for you as the account team will have to review 2 cases instead of one.

Please note that this is only a public forum, I will respond to you in a short period of time within the possible apologizing in advance for any delay in response. I am simply a user trying to provide information and knowledge that may be useful to others, I am not an employee of Microsoft.

Regards