Recovery emails/phone numbers

Thank you for your replies and assistance.

I tried. I don't have that option because I can't verify the account because that's the into that's been changed.

I get a pop-up asking me to verify my security prompts and since it's this other kids info... I'm still stuck waiting 30 days.

I just don't understand how MS doesn't have a work around this. I know I'm not the only one.

Hehe no worries my friend, anytime.

Needing any help, I'll be here, wish you the best of luck and hope all works out.

Cheers.

I'm with ya. Thanks! This is why I'm asking questions on here... you are way smarter than I am! Thanks!

Any suggestions on what options to select for them not to make me continuously circle looking for ways to word my problem?

I'm just not sure how.

Hello dear Gamer, first it's a pleasure to be able to help you today.

My name is Vinicius.

I am a gamer and independent advisor on the XBOX community platform.

Hey sndavis812, how are you today? Hope you're well.

I'm so sorry to hear that, and for all that happened to your account, my friend. :/

sndavis812, unfortunately, Microsoft does have those 30-days-wait policy to change every security info.

In that case, I suggest you try to contact Microsoft support directly so you can explain what happened and check what your options are at that point.

https://support.xbox.com/en-us/contact-us