Recovery email not shown

Discus and support Recovery email not shown in XBoX Accessibility to solve the problem; I am trying to access an old microsoft account which was assocated with a x360 account. I have access to the email associated with the account, but... Discussion in 'XBoX Accessibility' started by TennesseeUthe, Mar 4, 2019.

  1. Recovery email not shown


    I am trying to access an old microsoft account which was assocated with a x360 account.

    I have access to the email associated with the account, but it is not on the list of emails i can use to send a security code to.

    Why wouldnt it be able to send the code to the email it is literally trying to access??!!!

    The only options I have are to use a very old disabled account, or fill out a form (which i have tried countless times with failure).

    Please move this to another category if it is in the wrong place.

    :)
     
    TennesseeUthe, Mar 4, 2019
    #1
  2. XBF Nestor S Win User

    Recovery email not shown

    Hey there Uthe thanks for keeping in touch.

    We apologize for the inconvenience this has caused but rest assured we are here to help, in this matter the best
    course of action would be to Request
    a Callback

    from one of our Xbox Support Specialists since they are the best equipped, tool wise, to walk through this issue (and possible resolution) in a step by step manner. Give it a shot and let us know how it goes
  3. TennesseeUthe Win User

    Recovery email not shown

    What should I do if I signed up for a different type of verification?

    I'm not sure I did, but I'm willing to try anything
  4. XBF Javier R Win User

    Recovery email not shown

    Hello there fellow gamer,

    We understand that you're experiencing an issue concerning an account that you're attempting to gain access to.

    You mentioned having access to the email associated with the account, but that email does not come up as a listed option for verifying the account.

    This may be due to the email not being verified when the account was setup, or because a different verification option was chosen at the time of the creation of the account.

    Here are a few resources to help aid your account recovery:


    Try this and let us know how this goes.

    Best wishes!
  5. Tanya [EAW] Win User

    email recovery

    Hello,

    Thank you for posting your question to this forum.

    From your description, I understand your email account was accidentally deleted. Just to be clear, was the email account closed or deleted? If it was closed, you have up to 60 days to reopen the account. If this is the case, you can simply try signing into the Microsoft account to reopen. If the email account was deleted or the email alias was removed, unfortunateley you will not be able to recover the account as deleted Microsoft accounts are not able to be undeleted or recreated. You can learn more about this here: Reopen your Microsoft account - Microsoft Support

    Feel free to respond back to this post if have further questions.

    Best regards,
  6. TheQwertyDude Win User

    Email Recovery

    yes, the username is Death1586
Thema:

Recovery email not shown

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