Recovering My Childhood Xbox Account

Hey there Gamma007,

Thanks for reaching out to the Forums for advice on how to deal with this issue. I can totally understand how this could be pretty discouraging. I can totally understand the predicament that you're in. All I can say is that if the steps outlined in our

Lost account solution.

When you get the chance, give the steps there a shot and let us know if that helped.

Thanks for reading!

hey,

i definitely have the same issue but mine is a little more complicated than that. my childhood Xbox account hasn't been signed in for at lease 3 years. I no longer have access to the recovery information for that account and the recovery emails.

i wish i could actually get on the phone with a support agent to recover my account.

also my security question is so out of date i have no way of knowing the answer of that specific question either.. also the email that is used to recover the account is my brothers and he no longer has access to that live account anymore either..

You would want to try going through here to see if you can get the email address for it. And then you would need to reset the password.

Or you would need to try contacting support. As long as you can verify you are the owner of the account, they can get you the email. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us

alright thanks for the quick answers and when i had recovered my account over a friends house but made it so i would have to re-enter my password if anyone tried to log in and he is a friend i have known sense childhood so i dont think that is the case but
i digress ill call up customer services when possible and thanks again for your help

Unfortunately they gave you incorrect information. The enforcement teams are the only ones who handle bans and they do not use the forums.