Recovering an xbox live account that I haven't used in 16 years

Discus and support Recovering an xbox live account that I haven't used in 16 years in XBoX Accessibility to solve the problem; The title kind of lays out the heart of my problem. I don't know the password to the account I used to set up xbox live back then. I also don't... Discussion in 'XBoX Accessibility' started by WillisTheHero, Dec 12, 2020.

  1. Recovering an xbox live account that I haven't used in 16 years


    The title kind of lays out the heart of my problem.

    I don't know the password to the account I used to set up xbox live back then. I also don't remember the answer to the security question I answered 16 years ago (The question was "Who is your favorite person from history", totally something 13 year old me
    and 29 year old me have in common). I don't even have access to the recovery email I used then (although I do know what it is).

    Using the account recovery form, I'm asked to answer questions like "what were the last 4 digits of the credit card you used to make a purchase on this account", "what are the last passwords you remember using for this email", and "what are the subjects
    of recent emails you sent".

    I've filled out the account recovery form and guessed at my own old information so many times the system has locked me out from trying again for 24 hours.

    I also reached out to customer service, and while the employee tried his best to help me he literally couldn't do anything except for ask me to fill out the account recovery form again.

    I know the email I used, I know the recovery email I used, I know the services I used, I have my old xbox (although my profile was scrubbed from it), I know where I used it, and I would be very happy to provide any other information to prove that I am the
    owner of the account.

    Other companies have more comprehensive ways to help players troubleshoot problems like this. I needed to recover my old blizzard account as well, and to verify my identity I had to send them a modified picture of my government issued ID. Within the day
    I was in touch with a very helpful representative who has helped me not only recover my account, but update my email and information as well.

    Yesterday I finished building my first gaming PC and I'm really proud of it. I play Destiny 2 a lot, and I was looking forward to playing it on my new desktop. To migrate Destiny 2 onto PC from a console, I need to either authenticate all accounts linked
    through bungie.net or unlink them, and I can't do either unless either I have access to the account or someone unlinks it from bungie.net for me through my account. Mods on the bungie forums made it pretty clear that they can't do it on the bungie side, so
    I have no choice but to keep bashing my head against this wall until either someone helps me or I get dumb lucky enough for something to work.

    I would also very much like to use my own xbox live account for playing microsoft titles. This makes that kind of impossible as is.

    If anyone is able to help please do, I'm at the end of my rope here and I just want to play a game.

    :)
     
    WillisTheHero, Dec 12, 2020
    #1
  2. WUIJIBOBO Win User

    Longest owned gamer tags ?

    I've had this gamertag for around 16-17 years now, had Xbox Live Gold for the last 14 of those years. Since the OG Xbox days, but I didn't get a Live account when the service itself launched. I think I hopped on around a year later, I used to use my brother's
    account to play online before that.
  3. RandyAU93 Win User

    Xbox Live Bans are Broken

    It's also context ... since I haven't seen the context of what occurred, I defer to XBLPET, which has been doing this since Xbox Live started 16 years ago.
  4. ChaseMatic Win User

    I Finally Did It. One Million Gamerscore!

    Wow.. incredible. I see you following Stallion83! My account is 16 years old and haven't even hit 150k yet. Congrats man!!
  5. Rodrigo Oliver Win User

    Lost access to an account I haven't used in years.

    Hi BowlingBulb8391, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    I am sorry to hear that.

    If you haven't signed in to your account for a long time, it might expire due to inactivity, after a 2-year period.

    Is this the case?
  6. THEOWENKILLER Win User

    My account is lost forever

    OK, so you are saying your recovery email is not yet set in place since you changed it??

    So why can`t you wait until it is in place , then recover your account?

    It seems you are trying to recover your outlook account rather than trying to recover your xbox live account.

    why can`t you try recover access your xbox live account using your security proofs that were only added in the last couple of years?
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Recovering an xbox live account that I haven't used in 16 years

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