Recovering a Gamertag

PortAcresTexas · Jun 17, 2014

I quit playing xbox for awhile and just started playing again and i am on a different xbox and I am wondering if there is any way I can recover my old gamertag?? I know it wouldn't be a problem but I forgot my email address associated with the account but
I will be able to answer security codes etc...If anyone can, please help. Thanks in advance

:)

weaponx_uk2003 · Jun 17, 2014

Live Account over 360 and Xbox One

At the moment if you go to a mates house you can recover your gamertag on their 360, then when you get home you need to recover your gamertag back to your console (unless you use a USB Stick).

I am wondering how it will work with the xboxone? As I dont want to keep recovering my Gamertag everytime I move from my 360 to the xbox one and back again. Will it let you have your account on both machines at the sametime?

Cheers in advance.

Cass

CHAD TPRUITT · Jun 17, 2014

Recovering a Gamertag...

This is from a previous answer I gave to a poster earlier, but it applies here:

"The only way to access it however, is to call Support and go thru their account verification process...either via phone or email. I suggest the email, since obviously you have forgotten both the WLID and password of the main, 5-yr old GT. This way
you can research the answers. Either you will answer the required questions to MS' satisfaction or you won't. In the former, you will be given a link to sent to any email you give them to reset the password and then you will have your main GT back. In the
latter, they can't do anything for you. The good news is that you can continue to try...some years ago I had an account I was trying to access that I did not know either part and it took me 6 months and some 6 email forms to get it back."

onyxishere · Jun 18, 2014

No worries here. Simply contact phone support by clicking the link below and arranging to have them call you back. Once you answer the security questions they'll be able to give you the email address of the gamertag.

support.xbox.com/contact-us

Welcome back and happy gaming.

Dirty Loco

I have multiple Xbox's in my house, and use a USB stick to move my gamertag between consoles all the time. It works brilliantly.

It's quicker than recovering the gamertag. You can play straight away rather than waiting for it to recover.

It's safer than recovering the gamertag. Your gamertag will always be with you, rather than someone else's Xbox, who thinks it would be "funny" to change your Avatar colour to blue.

It's more reliable than recovering the gamertag. If there is a connection problem when recovering the gamertag, you can corrupt the gamertag.

InvisibleBear87

Delete the Gamertag from the Xbox 360 Console. Only delete the Gamertag. Recover the Gamertag. You will need the Windows Live ID and Password to Recover that account.

A Salty Fluffy

Have you attempted resetting your password through your email? There should be a hyperlink beneath the sign-in page. From there, it will ask you some of the personal questions that you listed when you created your account, then send a reset link to your
email.

If you don't have access to your email, then you may not be able to get the account back, unless you are lucky enough to go through an xbox official.

Hope this somewhat helps!

smudger72

thank you for your help - i'll let you know how i get on.

An Xbox Dude

Sorry about that. The UK number is 020 7365 9792 from what I have listed. Let me know if you have issues with that number.

Recovering a Gamertag