Recover Old Gamertag

Hey,

I see that you're having trouble redownloading your profile levass4, I suggest you go to: http://microsoft.com , log in with credentials for levass4 and go here : https://account.microsoft.com/devices?fref=home.banner.devices&refd=account.microsoft.com

You'll be able to see which devices your account is logged on and you can remove the account from those devices and log in on your Xbox.

Hope this helps, cheers

Good morning, Nozzle.

I tried what you said but levass4 is not one of the options to add. When I click on add new and add levass4 it says it's already in use.

Are you able to pull up my email *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** and delete the Whirlwind and add levass4 on our profile?

thank you

Dawne

You can recover your other account using the login credentials for that account.

https://support.xbox.com/en-US/my-account/manage-gamertag-and-profile/add-remove-account-xbox-one

Best,

Nozzle

like OK Fowl said

1. you would need to start out at account.live.com/acsr and fill out that form. if you answer enough of the questions correctly then you should get an email from the account recovery team with a link to reset your password if you do not they will still send
you an email letting you know you didn't provide them with enough information.

this next step will only help if you still have a console that your profile was ever downloaded to previously if not then you would just need to keep filling out the form with enough information as you can.

2. if you get the email that says you haven't provided the account recovery team with enough information then you can get ahold of xbox support by either calling 1800 4 myxbox or online chat at support.xbox.com/contact-us and they can do a password reset
escalation. they will ask you some questions about the account and the console it was on previously (see above paragraph) and they will send that form to their escalations team and if you provided enough good information on that form they will send you and
email to reset your password.

Again if you don't have a console your profile was on previously then getting ahold of xbox support is not going to do you any good.

each xbox has a unique identifier in the settings area and whenever your profile is downloaded to that xbox it will show up in microsofts system as far as the first date it was signed in and the most recent date it was signed in on that particular console.
so the escalations team can look at that console id and part of the questionnaire is approximately the date your profile was first used on that console and last used on that console and if they think the dates are close enough and the console IDs match then
they'll say ok hes given us enough info and send you a link to reset the password.

We only use *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** for microsoft. When we log in, Whirlwind is there. Not levasse4. Can you delete Whirlwind and add levass4. It says levass4 is already in use when we try to add it.