Recover account using Gamertag

Discus and support Recover account using Gamertag in XBoX on Consoles to solve the problem; Hi, I was trying to sign in to my Series S which gave me a "there's a problem with your account, fix on web" message but couldn't see any way to... Discussion in 'XBoX on Consoles' started by JackieMoon3605, Nov 13, 2020.

  1. Recover account using Gamertag


    Hi, I was trying to sign in to my Series S which gave me a "there's a problem with your account, fix on web" message but couldn't see any way to resolve the issue on the web. I looked on forums that suggested deleting and reloading the account.

    I deleted the account from the Xbox, but now can't sign back in - I'm unable to locate the email connected to the account. I only created the account 2 days ago, and can't for the life of me find the correlating email. I have the Gamertag, can I use that
    to sign in?

    Can anyone help with this? I only had to delete the profile because the Xbox wouldn't play single player games due to an online issue, which has to be the dumbest design flaw I've ever seen.

    I've tried every email address I have but seemingly non of those were used to set up the account. Xbox, what do I do now? Is there any way to recover it on the Xbox itself?

    :)
     
    JackieMoon3605, Nov 13, 2020
    #1
  2. haloteen Win User

    LOCKED: this is my gamertag

    You can recover this account. Use the "Recover Gamertag" feature on Xbox Live.
  3. PR1NCE DARKNESS Win User

    Recover Microsoft Account using Gamertag?

    Down to the question at hand. With the information provided, is there a way i can find out the email address i used to create that old profile so that i may login and free up that gamertag for use on my current profile?

    Hey there LWFreedom,

    Unfortunately if you don't know the e-mail to the account, there's no way to access it without calling Microsoft support and having them try to validate the information you give to them. They will then ask you a few questions, and if you
    answer them correctly they will give you your e-mail.

    So give Xbox a call at 1-8004MYXBOX, and tell them this: Hey my gamer-tag is (Your Gamer-Tag) and I don't remember which email I used. You can also Contact Them by
    Clicking Here.
  4. Janet_C Win User

    account recover using only gamertag

    Hello!

    Hope you are well. I'll be glad to assist you.

    I am very sorry that you are going through this situation. Please note that Microsoft support cannot tell you your email address, even if you know your gamertag. They only offer some steps to identify the email if the account is open on other devices, you can check it here

    https://support.xbox.com/help/account-profile/m...

    When this happens, users must identify if they sent an email to someone from their account, so they can check with that person for the email address from which they received the message.

    Additionally, if you have an active subscription you can log in to this site from any other account.

    https://account.microsoft.com/billing/payments

    In the “Transactions” section select “Investigate” and enter the data requested regarding the payment of your subscription, this way the system will give you a clue of the account from which the payment came from.

    I hope the information has been clear, I will be attentive to any questions you may have.

    Best Regards.

    [​IMG]
  5. LWFreedom Win User

    Recover Microsoft Account using Gamertag?

    Surely there has to be another way to sort this out through support? I don't really have all that much time for phone calls, and short of having Telephobia i am not at all comfortable speaking to people on the phone. As i mentioned in my original post, there
    was once an email address one could contact support through, and i have used said address to sort out account related issues in the past, but i cannot seem to find that address any longer. Perhaps they no longer use it?

    I do appreciate you taking the time to respond to my post, Pr1nce Darkness, and welcome a solution from any others that think they may be able to help.
  6. Georges C. Win User

    My old gamertag doesn't link to my microsoft account, is there a way to do this?

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community.

    Hello David, the Gamertag is linked to a Microsoft account, if you are logging into the Xbox and another Gamertag appears, it is because it is another account.

    To recover the account that has this Gamertag you have to use the form below, however it is not possible to recover it only with the Gamertag, you need to know your email account.

    Recover your account

    https://account.live.com/acsr
Thema:

Recover account using Gamertag

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