Recover account from 2FA

Got an account, I removed the account from the authenticator, I don't have any codes, I have nothing except for an email (I don't know my password). Can I recover the account?

If you didnt save the backup codes that you were given when you first enabled 2fa (which is meant for this exact sort of situation) then the account is unfortunately lost for good.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello KyLuv, from the reply email you received it looks like your account was hacked and they activated 2FA.

Unfortunately with active 2FA it is not possible to recover your account.

Hello again, when 2FA is not active you can recover your account by filling out the form or contacting support and carrying out a procedure with them, I just find it strange that they do not mention that when 2FA is active it is not possible to recover the account.

Hello again, yes Two Step Verifcation and 2FA (Two Factor Authentication, are the same thing.

But if the number that is active on the account in 2FA is yours, you should be able to log into the account, which exactly happened that made you request to recover the account.

Hello again, I understand what you mean, but as I mentioned, if 2FA is active it will not be possible to recover the account.

We have some similar occurrences in the community regarding 2FA and the information is the same.