Recover Account - Email hacked and shut down

Hi Jill H, my name is Courtney and I would be happy to help.

I'm sorry to hear that someone stole your account. I know how frustrating it can be when this happens. Let's say that the only alternative you have at this moment is to send the account recovery form (You mentioned that you tried to fill out the form, but believe me it is the only option), I have also been through this situation, so I can give you some recommendations:

The first thing is to enter information that the account has, in case a phone number or card has been deleted, you should simply omit that information and not add it to the form. That said, you can enter the following link:

https://account.live.com/acsr

Please note that Support cannot help recover accounts, but in that case, if you want to contact them and talk in a live chat for more detailed information, you can access the following link.

Support: https://support.xbox.com/contact-us/

I also want to mention that this is a Microsoft public forum, where we are players like you who try to guide/help other players solve basic problems they have, this means that we are not Microsoft employees.

Information source (Credits): https://answers.microsoft.com/thread/50d0d753-c765-4478-933f-8e005c780dd0

I hope this information has been useful to you.

Best regards,
Courtney.

Email hacked and also xbox hacked. Sorry to hear that.

All you can do is recover your email account first (and see what else has been compromised), and then recover the xbox account (and any other accounts that were compromised from the stolen email account).

With this being a recovered hacked account issue your best to telephone support - they have access to account info and will be able to help recover it fully to your own personal emails etc

If you already created another Microsoft account with the same email as the hacked Microsoft account, the hacked account will not be able to be recovered. You can try to use the recovery form but it will find your new account with the email address, not the old account. I'm really sorry about this, my friend.

Sorry but that content can not be transfered between accounts. Its just not possible!

Also you can not delete a parent account. You can shut down the email address, but that does not delete the account. In most cases the parent account is just an email address a password used by parents to give permission to their child to access Xbox Live.

If you know the email address for the parental permissions follow Vibroplex's instructions, they are the steps to recover a parental email/account.