Recover a minecraft account/key/game

PrutserTM · Sep 24, 2023

Hi, probably a stupid question but I'm out of options.

In 2019 I bought two minecraft windows 10 edition keys and coupled one to my main MS account and one to another account. Now I don't know to which account I coupled the other to. So I tried every MS account I have to no avail.

I then remembered I still had a mojang account (23-09-2023) but found out too late.. It still gives me an option to transfer to MS but at the last step of the process it states: "We couldn’t complete the request successfully. This Mojang account is not eligible. and then my mojang email" is there any other way to recover this minecraft account??

I still do have the key which I originally bought the game with.

Thanks in advance,

Cheers, Jan

:)

JulekiMikolaj Zal

If I bought a game on Eneb's website and received a key, specifically for Minecraft, can I use this key when recovering my account?

RichieB_

Hi PrutserTM,

Greetings!

Thank you for publishing in Microsoft Community.

We understand that you need help with recovering the Minecraft game that you bought on your Microsoft account. We truly understand how frustrating this can be.

Learn more: Mojang to Microsoft account migration FAQ | Xbox Support

We highly recommend that you need to speak with our Xbox Live support. It's best to work with them as they have the necessary tools to further check your concern and provide you a timely resolution with your concern.

Please follow the steps below to reach out to our live support team:

1. Please use this link: Contact us | Xbox Support
2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
3. If not, please select the country/region it is showing and select the correct one among the lists.
4. Make sure to use to check the available contact times of the support.
5. Select the "Contact Us" button
6. Select the drop-down menu options that will match your concern.
7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
10. Should you be encountering issues contacting support, you may try InPrivate Window of your browser, other browser, different device/s or connect to different network.

Thank you,

Microsoft Community Moderator

Rostom L

Hi Jacqueline!

Sorry to hear about the issue. Please be advised that in recovering a Microsoft account, we must know exactly the correct email address because it is the primary key in accessing or recovering the account. Without it, you may not be able to recover the right account.

Have you already check your email history regarding your Minecraft account migration?

If you knew the gamertag of the account or phone number that was possibly attached to the account where your Minecraft was migrated to, you may try to recover it from https://account.live.com/username/recover
***Before you begin, make sure to sign out the account that's currently logged in to https://account.microsoft.com/

Rostom L

If your Minecraft account was migrated to a Microsoft account, what happens to your Microsoft account applies to your Minecraft account. Therefore, you should recover your Microsoft account in order to access your Minecraft game again. As mentioned above, try to recover your account using the other email address you saw it there. That could be the email address that's currently attached to your main account.

Ackis

Are you able to recover that user account with the key? Do they have a support site that can help?

Recover a minecraft account/key/game