recording isn't working error

Try checkung for an update on the Xbox app and then restart the pc...

Hello there @ShyamSoman, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. I want you not to worry about the situation because I am here to help you out! I believe your console might need either a network reset or just a system refresh. I would like you to go through the following steps to clear the Mac address and then perform a quick power cycle on your console:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:

Settings > Network Settings > NAT type => It should be open.

If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500 (UDP).

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

Hi Mhabib2019,

Thanks for reaching out to us in the forums for this issue. If you haven't already done so, you may wish to try the troubleshooting in the support articles

Troubleshoot Game Bar on Windows 10 and Fix problems with Game bar on Windows 10 to see if they will help get you back to recording
your gameplay.

Alternatively, I would also recommend checking out the following support thread concerning the Game bar:

Update to Game Bar Beta - Looking for Group and images in chat!


In addition to some great information, it also contains the steps for reporting any issues that you're currently experiencing in your Gamebar as well.

Give the troubleshooting a try and let us know the results.

I hope that this helps you out!

Hi Dave,

Thank you for coming to the forums, Id be happy to help.

If it was working fine up until early this morning, what other apps or programs have you opened since then that could be affecting your graphics card? I recommend closing all apps you are using and to make it easier I recommend restarting your PC with a

clean boot.

Also make sure Windows is up to date and your graphics card drivers are up to date.

Hello Arda,

Thank you for letting us know that the issue has been resolved We will be locking this thread. If you ever have another question, or would like to start a discussion, don't hesitate to create a new thread. We look forward to hearing more from you soon!

Thanks again.