Reclamacion | Claim

Me dirijo a ustedes para quejarme de que estuve todo un día sin poder entrar en Xbox Live.Todavia sigo esperando una explicación.Es un sistema de pago y como cual se debe cuidar al cliente.Tambien quiero referirme a una sanción que me pusieron.No quiero
exculparme,solo comentar que si tuviera que reportar a todos los que insultan ,mandan mensajes,etc,llenaría sus carpetas.Muchas gracias.Espero su respuesta





Mod Translation:

I am writing to you to complain that I was a whole day without being able to enter Xbox Live. I still wait for an explanation. It is a system of payment and as which should be taken care of to the client. I also want to refer to a sanction that I was put.
I want to apologize, just comment that if I had to report all those who insult, send messages, etc., I would fill their folders. Thank you very much. I hope your answer

:)

 

reclamacion

The repair order was gone and the package did not reach me

no SMS and email

 

reclamacion

Hi there, we're sorry to hear about that.

For trouble with your service request order, please reach out to
Chat or Phone support as they'll be able to take a closer look into this with you and help to explore your options.

 

Hey there justi1971,

The Enforcement teams don't use the forums at all and they only communicate through a

Case Review. 24 Hour communications suspensions and Console Suspensions are not reviewable, however you can find more information in these cases through the communication sent by the teams to the email address associated with your Xbox Live Gamertag. Remember
that all suspensions are only enforced when a breach of the Code of Conduct or Terms of Service has happened.

One of the common myths is that people who report another user for no reason will see that person suspended. This is not the case and in fact is subject to action as well for false reports which you can find more information about Enforcement Myths HERE.

If you believe the suspension was in error and if you're eligible, you can submit a case review using the steps

HERE, however sometimes you're asked to complete a short questionnaire before you can submit a case review. All of the questions refer to the

Code of Conduct, which you should review prior to filing the review. If you fail on the questionnaire during the Case Review, don't worry as you'll be given another chance in 24 hours.

Hope that helps!

_______________________________________________________



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