Recent service repair order

Discus and support Recent service repair order in XBoX on Consoles to solve the problem; I had sent in an elite 2 Xbox controller for repair, and was subsequently shipped a replacement, and it was set to arrive today, however over the... Discussion in 'XBoX on Consoles' started by TRCrimson, Nov 4, 2020.

  1. TRCrimson
    TRCrimson Guest

    Recent service repair order


    I had sent in an elite 2 Xbox controller for repair, and was subsequently shipped a replacement, and it was set to arrive today, however over the weekend the fedex tracking number provided by Microsoft seems to have issues, and is no longer updating location,
    has an issue logged and now shows as being delivered Friday back to place of origin(Microsoft KY) with my name.

    I am just worried about the status since my Microsoft account no longer shows the order for the replacement nor the tracking. Plus with fed ex showing the package as being returned under my name to the place of origin, my concern is that my account will
    show it as delivered and therefore completed but I will not have received a replacement for the controller I already shipped to Microsoft.

    I was in chat this whole morning trying to see if perhaps there's just information I am not privy to, but they couldn't help tried to connect me with Xbox see if maybe they could help.... tried to call and just in this infinite loop of check website and
    contact support, and then the website saying no calls are being taken for the issue I have.

    I just don't know what to do, the replacement will be shipped back and then I don't know if they will try to ship it back again, I mean what a dreadful experience.

    :)
     
    TRCrimson, Nov 4, 2020
    #1
  2. Smwutches Win User

    Recent service order

    You can request a call back or chat with support at http://support.xbox.com/contact-us If you're not seeing those options, change your category/topic. Typically billing options
    will have those available.

    When sending in a console for repair, the instructions do state to only send the console in as nothing else is guaranteed to be returned.
  3. Nini IssaOof Win User

    Service a Repair Order

    Just give them time during this pandemonic time. Just be patient and maybe try contacting them
  4. Smwutches Win User

    Repair service order

    You'll have to contact support for that. You can request a call back or chat with them at http://support.xbox.com/contact-us If you're not seeing those options, change your category/topic until you do. Billing & Subscriptions and "I don't recognize a charge" usually works for me.
  5. Eden0032 Win User

    Service a Repair Order

    Hi there.

    At the moment during the current coronavirus pandemic, there have been some delays with courier deliveries as well as processing repairs.

    If you are unsure and still need support, I recommend contacting Xbox Support directly at

    http://beta-support.xbox.com/contact-us

    -
  6. XBF Ezra G Win User

    Microsoft service order and repair service

    Hello Griffin,

    Thank you for your post. I understand you are experiencing some concern over a controller you sent in for replacement. If your warranty expired after the replacement order was created you should experience no issue and receive a new controller with a warranty
    on it. For more detailed information on your replacement, please use the
    Contact Us     portal to speak to an agent.

    I hope this helps!
Thema:

Recent service repair order

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