Receiving phone calls

Have a look at this, it might help you protect you from scam calls.
https://support.microsoft.com/en-gb/help/4013405/windows-protect-from-tech-support-scams

It is absolutely a scam, please don't believe anything they tell you. There's nothing wrong with your computer and nothing untoward will happen to you if you ignore their 'warnings'.

As long as you didn't follow any if their instructions and didnt allow them access to your computer you'll be just fine.

A friend if mine had a similar call once: advising they were calling from Microsoft due to a 'problem' with his pc. My friend stated he didn't own a Microsoft pc as he used an Apple Mac - the caller then advised it was ok, he would pass the call to the Apple
department!

I would not do it, it sounds like a scam. Contact support (https://support.microsoft.com/en-us/contactus/) and click Get Started.

Hope this helps and everything works out alright

-Fxd

I have been receiving phone calls regarding my computer. The lady says she is call to inform me that my IP address and my email as been comprised. Keep in mind she is just a robot. She further tells me to dial either 9 or 1 and a technician can
help me with my problem. If I don't get if fixed in a week then they are going to shut my computer down. I don't know about any one else buy I am a senior citizen and I use my computer a lot. I have always been told that Microsoft does not contact people,
but it you press the number that she has told you to, there is a foreign person going on to tell you he is going to fix your computer for me. He also wanted access to my computer. Well at this point I just shut every thing down. I really don't know what to
do at this point. Can some one give me some advice?

Wow you been out of the loop

Its a well known phishing scam

Hang up or troll them for an hour so they cant scam anyone else during that time

Dont even follow their instructions it opens you up for more phishing and possible compromise

Just pretend

Its the best way to troll them

This scam has been around for a decade they use big names like facebook aol doj ICE border services . IRS ETC even your local police department and yes they quoted my citys police department

Its a bitcoin scam you send money via bitcoin which an officer will never do

Good chance it's just another scammer. To be safe contact support here to be on the safe side: https://beta.support.xbox.com/contact-us