Receiving "Get More with Gold" ad when already have the Gold Membership

Discus and support Receiving "Get More with Gold" ad when already have the Gold Membership in XBoX on Consoles to solve the problem; Hello, I would really appreciate your help. We have an XBox One and a Gold Membership. A couple of days ago we received the Get More with Gold ad... Discussion in 'XBoX on Consoles' started by StinkingAbyss, Jun 24, 2016.

  1. StinkingAbyss
    StinkingAbyss Guest

    Receiving "Get More with Gold" ad when already have the Gold Membership


    Hello,

    I would really appreciate your help. We have an XBox One and a Gold Membership. A couple of days ago we received the Get More with Gold ad when we already have a gold membership. I was able to resolve this issue by turning off the console and turning
    it back on again. Once my son signed in and went to play his game there was no problem. Now we are receiving this message again and what worked a couple of days ago is now not working. I am not sure what to do. I have tried support but for some reason
    it won't work. Also tried chatting with a community member and no one is available and I have searched the forums but still can't find what I am looking for.

    I am not sure what the problem is. We have a Gold Membership and have never experienced this issue. We keep getting asked to get a gold membership but we already have one.

    Thanks in advance for your help.

    Stephanie

    :)
     
    StinkingAbyss, Jun 24, 2016
    #1
  2. PlayingStatue0
    PlayingStatue0 Guest
    "Your account does not have the correct permission to access Xbox LIVE functionality".

    I do have a membership with xbox gold live but im still receiving this message.
     
    PlayingStatue0, Jun 24, 2016
    #2
  3. KN1GHTMARE
    KN1GHTMARE Guest
    Xbox Live free games

    They already do it for the 360 Gold subscribers. They started the program back in June. In 2014 it will be available for Xbox One subscribers as well, but not official start date was announced. The program is a good idea, but the offering is no where near as good as what Playstation Plus offers. Hopefully it will keep improving.
     
    KN1GHTMARE, Jun 24, 2016
    #3
  4. RobertBuckalew
    RobertBuckalew Guest

    Receiving "Get More with Gold" ad when already have the Gold Membership

    the gamertag you are using on this forum is silver , not gold....
     
    RobertBuckalew, Jun 24, 2016
    #4
  5. StinkingAbyss
    StinkingAbyss Guest
    I'm sorry, I am not sure I completely understand. We pay for the Gold XBox Live Membership.

    I am logged into my account. I am asking this question because my son and daughter play and they have their own gamertags. But right now they are not able to play the game they want to and have been playing for several days because they keep getting the
    message box asking to purchase the gold membership.
     
    StinkingAbyss, Jun 24, 2016
    #5
  6. CapnPhoton
    CapnPhoton Guest
    Are you sure they are logged in with a gold account? The reason I ask this is because the one you are using right now to post is silver. You say they have their own gamertags, but are they using the ones will a gold subscription? You can check this on the
    console using the account you are trying to use as gold. Go to Settings, then Account, then choose Subscription. It will tell the subscription level for that logged in account.
     
    CapnPhoton, Jun 24, 2016
    #6
  7. StinkingAbyss
    StinkingAbyss Guest
    I called in and got the issue resolved. Thanks for trying to help.
     
    StinkingAbyss, Oct 31, 2018
    #7
  8. CapnPhoton Win User

    Receiving "Get More with Gold" ad when already have the Gold Membership

    Are you sure they are logged in with a gold account? The reason I ask this is because the one you are using right now to post is silver. You say they have their own gamertags, but are they using the ones will a gold subscription? You can check this on the
    console using the account you are trying to use as gold. Go to Settings, then Account, then choose Subscription. It will tell the subscription level for that logged in account.
  9. RobertBuckalew Win User

    Receiving "Get More with Gold" ad when already have the Gold Membership

    the gamertag you are using on this forum is silver , not gold....
  10. StinkingAbyss Win User

    Receiving "Get More with Gold" ad when already have the Gold Membership

    I called in and got the issue resolved. Thanks for trying to help.
  11. StinkingAbyss Win User

    Receiving "Get More with Gold" ad when already have the Gold Membership

    I'm sorry, I am not sure I completely understand. We pay for the Gold XBox Live Membership.

    I am logged into my account. I am asking this question because my son and daughter play and they have their own gamertags. But right now they are not able to play the game they want to and have been playing for several days because they keep getting the
    message box asking to purchase the gold membership.
  12. Judge Win User

    my family received 8 3-month gold memberships as gifts. can these be combined to buy a family membership?

    Hey there! Your question is explained on the FAQ page:
    http://support.xbox.com/en-US/billing-and-subscriptions/account-management/how-to-join-family-pack

    "

    Gold Family Pack discounts and membership extensions

    If you currently have an Xbox LIVE Gold Membership, you will get a discount on your Gold Family Pack membership based on how many months remain on your existing Gold Membership.

    The discount varies by region, and is calculated by first taking the price of an Xbox LIVE Gold 12-month membership divided by 12 months (Gold monthly rate). The Gold Family Pack discount that you receive is the Gold monthly rate, multiplied by the number
    of months left on your existing Gold membership (rounded up to the next full month), then subtracted from your purchase price.

    Note Your Gold Family Pack membership starts on date of your purchase. Your credit card is charged immediately, after any discounts are applied.

    Do I get a discount when I add existing Xbox Gold members to my Family Pack?

    Yes. When an existing Xbox LIVE Gold member is added to a Family Pack, remaining membership time is added to the Family Pack membership. For every two months remaining on their current Gold membership, the entire family receives an extra month of Xbox LIVE
    Gold. For example, if your child has six months remaining on his or her existing Xbox LIVE Gold membership, when you add him or her to your Family Pack, your Family Pack membership is extended by three months."
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Receiving "Get More with Gold" ad when already have the Gold Membership

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