Receiving Error message: Check the gamertag and try searching again (0x87c40006)

thegunalsorises · Feb 17, 2015

Hello,

I just purchased an Xbox One and am receiving the following error message when attempting to add a Gamertag that I know is valid. I have also attempted to add this friend through the website, only to get an error message there as well. I have reset the system
and checked all router connections and everything is working correctly. Please advise.

Thanks

:)

Casanova86 · Feb 17, 2015

Problem adding friends - Recurrent issue

What is the fix for the problem finding friends on the XBOx One? This issue has been posted several times and there has been no solution to it.

When you search for a gamertag the following is the message that is received.

"We could not find that person

Check the gamertag and try searching again. (0x87c40006)

Thanks.

SteveLeBlanc · Feb 17, 2015

Problems adding friends

Hello,

Has anyone seen this issue? I cannot add friends. I have double, triple and even quadruple checked to make sure that I have their gamertag correct and I get the following error

We couldn't find that person

Check the gamertag and try searching again (0x87c40006)

This has happened with several different gamertags, and I have not successfully added anyone with a gamertag search.

UnearnedTiger7 · Apr 13, 2015

same thing has happened to me today and happened to a friend last night idk why it is doing this.

Misses Quinzel · Oct 31, 2018

Hey there, UnearnedTiger7! I'm very sorry to see any issues adding friends! This thread is a little old. If you need further assistance, please post up a new thread detailing what you're running into and troubleshooting you've completed. This way our community
can get you the individual support that works best on the forums.

Misses Quinzel

Hey there, UnearnedTiger7! I'm very sorry to see any issues adding friends! This thread is a little old. If you need further assistance, please post up a new thread detailing what you're running into and troubleshooting you've completed. This way our community
can get you the individual support that works best on the forums.

UnearnedTiger7

same thing has happened to me today and happened to a friend last night idk why it is doing this.

Mister Beep

Hey there,

What happens when you try to sign into the Windows 10 Xbox app? Is there an error message and error code you receive? In the meantime, please ensure that your Windows 10 PC is fully updated by searching 'Check for updates' through the Start menu.

Lucas Lauer

Please try to check for updates again and see how it goes.

If you receive any error message again, just tell me the code (just like 0x8007000d) and we will work on it.

Thanks for your patience and collaboration.

PinkAngel XD

Hello!

When you receive the error codes, did you see a link you can search up or follow at the bottom of the message? If so, try following/searching the error at

Xbox Support.

Receiving Error message: Check the gamertag and try searching again (0x87c40006)