Received Promotional Code that's already redeemed.

Hey there Da Best Charlie,

When you redeemed the code to your account, did you receive an error message when trying to redeem it or once you tried to access it on Spotify? If the code has already been redeemed to your account but the application is not allowing you to use then you
will not be able to redeem it on a new account being that the code has already been used.

It sounds like the Spotify Terms of use would not allow for separate promotional codes to be used under the same account, but this is something that you will need to clarify with their support team.

I hope this helps.

Hey, TheBizzNess77! Sorry to see that you didn't receive your promotional code for this purchase. These codes expired on 4/17, and are no longer redeemable. Because they have expired, we are unable to provide you that code to redeem. Sorry to see any frustrations
with this! Please keep an eye out on the site for future promotions. Thanks!

Thank you for the update, GarryPickle. If this is a promotion from them you should be able to receive the code. We will ask for help from Xbox support if we receive an issue redeeming the code.

Support in this forum is more to help with missing codes from promotions or issues with redeeming codes. Phone/chat support would be the only ones who could handle issues with codes that have already been redeemed.

Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

It's possible that the code has expired or has already been redeemed. If you received the code in a physical package, such as a bag of Doritos, it's possible that the code was printed with an expiration date or has already been redeemed by someone else. Also, the promotion may have been discontinued or the codes may have been limited in quantity and have been exhausted.

I would recommend contacting Doritos or Xbox Support to inquire about the issue. Provide them with the details of the promotion and the code that you have, they will be able to assist you better.