Received One Year Gold Membership with Bundle. Microsoft is still billing me.

I purchased an Assassin's Creed Unity Bundle in December of 2014. The bundle came with a 12 month Gold membership that I redeemed for my son. If you go to the home screen and click on any of the deals for gold links, it will take you to the screen that
says "Your Gold Membership". Mine has 1Year, my son's name and gamertag. It has shown nothing different, because it has not been a full year yet. Ok, all is good and it works fine at this point.Why on Earth has Microsoft been billing me, on three seperate
occasions, for three month gold memberships? I have talked to customer support over this issue, and they told me that they have no records indicating that I ever redeemed a 1yr gold membership, while I am staring at the screen that is telling me that I Have
A One Year Membership!! and has never said anything different. I've offered to screenshot the image for them, because I am not going crazy and I know what I'm seeing, mocking me. I just checked my Microsoft account transactions and I was billed in May (3 Month
Gold), and again in August(3 month subscription). I just checked my bank account on September 1st and I was billed again for another 3 month membership!!! What in the actual he'll is going on? How am I going to be refunded when Microsoft won't even acknowledge
that I bought the membership? I'm extremely frustrated and ready to sell and go on over to PS4.

:)

 

Account blocked...support sent me here.

I have almost the same problem. I have a one year gold membership. Prepaid code tells me my account is locked called microsoft have no billing violations or anything towards my account was on the phone with them for 4 hours. They escalated my claim to the
advocacy team. And they emailed me with a couple of solutions. That still didn't work.

 

So...can you really not buy Xbox Live with Microsoft points?!

http://support.xbox.com/en-US/billi...s-retire-faq#b0f9a7b99fac4c10bcd11956319a72e6

 

Sorry but any billing issues need to be taken up with phone support
support.xbox.com/.../contact-us

No one here on the forums has access to your billing information so we can't do anything.

 

Hi there,

just to be sure, the account used by your sone has your Microsoft Account? Or are they two different Microsoft/Xbox Live accounts?

Also please check if you did receive a confirmation email on the account regarding redeeming the 12M code.

 

@wpak: Same account that we used for his xbox360, he just transferred his stuff over from it. I didn't even have this credit card on record until March of 2015.

@daft badger: so basically just be prepared to keep paying for something I already paid for? I've already talked to support over the phone. They're not going to refund me anything. Just wondering if anyone else has gone through the same bull, and if so,
how wash the issue resolved? I have no way of showing proof as the redeemable cards have long since been misplaced/thrown away. I don't even have the box it came in anymore.

 

When redeeming a prepaid code, as far as I know, the email account attached to the Xbox live account should receive a confirmation mail as far as I know. You may want to check out that one is available, it maybe could be stronger kind of help when contacting
Xbox Support again.