Received notification there is a "problem" with my account

I received an email from your system telling me "there seems to be an issue with your account: please reach out to our support forum team." So I'm reaching out to you. The same email says I was awarded "reward points" but they could not be deposited.
I've already spent HOURS on the phone with you all trying to figure out what was wrong, and eventually it seemed to be fixed But now, here we go again. PLEASE figure out what the problem actually "is" and fix it or tell me what I need to do to fix it!

Thanks.

:)

 

there is a problem with my account

just going throu my emails and i have one that says

There seems to be an issue with your account:

please reach out to our
support forum team.

so i am reaching out to you now to try and get this fixed it all so says

We were unable to make your

final Rewards deposit. Any pending Rewards Credits and unredeemed MyVIP Gems in

your account will be converted into Microsoft Rewards points in late June,

where you can redeem them for items in the Microsoft Rewards catalog.

i was trying yesterday to get this fixed

 

there is a problem with my account

Hello evi1 1ink,

If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog.

 

You'll need to post in the support section of this forum in order for support to check into it for you........................