Received email stating I had funds about to expire, no funds showing??

[Mod Removed - Personal Information]

:)

 

Xbox Video $6 Credit

I recently received a message on xbox live stating that I had a $6 credit to be used on 12/21/14 and expires on 2/2/15. I had tried to use this credit only I did not receive it on my Microsoft funds or received anything via email. I called xbox support
to ask them where my funds may may have gone. Xbox quoted me to post on these forums and my credit would be in the Microsoft funds via my xbox. So after being a customer of over 10 years im waiting.

thanks keith

 

Expired Purchased Points

Sounds good, I will give them a call. How could "funds" expire, though? I understand promotional points expiring but the monetary value that I paid should never expire.

 

You'll want to contact support and speak to billing. 1-800-4my-xbox

 

Hey Chace! I wanted to give you a heads up I removed the contents of your post to avoid any personal information being available publicly. As Smwutches mentioned, contacting our phone support team will be the best course to take. Please feel free to keep
us posted here!