Received console back after service, drive doesn't work

Created service request because console would not load up after an update. We received the console back with note stating it had been reset to the factory defaults (which I had attempted myself with no luck). Immediately after unpacking and powering up,
the console loaded up fine, installed updates, and it looked like we were good to go. We put in a disc and it did....nothing. None of the game discs work.

Just curious if a standard exchange is worth doing. The system is "Microsoft Certified", but I'm not feeling too warm and fuzzy about it at the moment.

:)

 

Let down by Microsoft yet again!

23 Days after Microsoft received my console, It still hasn't been shipped back to me. Talk about slow service.

 

Xbox One cust service nightmare

Sent my XB1 in to MS for repair a month ago, received it back last week, and it wouldn't start up. I called customer service & set up an advance exchange, and was told I would receive a refurbished console that was guaranteed to work.

Received my "guaranteed" refurb replacement console today, and it turns on, but doesn't output any video or sound. This is unbelievable. Do they just take these broken consoles out of one box, dump them in another & send them back out?

If it's not bad enough that I received 2 "repaired" consoles that don't work, cust service can't even set up a new service ticket until they receive my 1st console back, so it will be at least another 2-3 weeks until I can get my 3rd XB1 console, which I
have zero confidence will actually work.

By far the worst customer service experience I ever had with any company. With problems like this, you should either be given a NEW console, or a refund. Extremely disappointed & out $500. Thanks Microsoft!