Realms paid in full shows expired in game

Hello, my name is Tadeu, I am an Independent Consultant and a member of the Microsoft Xbox community, just like you.

I apologize for the issue you are experiencing.

I am here to help.

I hope everything is going well and thank you for contacting me.

I'm sorry you're experiencing this issue with Minecraft.

You may need to renew your subscription or troubleshoot a possible bug in the game or platform. First, try restarting the game and checking the subscription section in the game settings to see if you can renew your subscription. If not, you may need to contact Mojang support with your purchase information, as they can help resolve issues with your subscription status.

If this is the case, you will need to contact Mojang support and open a ticket. You can contact them here:

https://help.minecraft.net/hc/en-us/requests/new

Please note that this is a public forum only. I will respond as soon as possible, and apologize in advance for any delay in response. I am just a user trying to provide information and knowledge that may be useful to others. I am not a Microsoft employee.

Best regards, Tadeu

I paid for the realm 3 days before it randomly became expired. Basically I renewed it, played on it, and 3 days later it expired.

Hi Dericka,

There isn't really any error.

On my minecraft my realm says that it has expired and when I follow the link to renew the realm it already says that its purchased.

On my purchase history under the pass section the realm says it's been paid for and won't expire until next month. I will attach photos of this.



thank you for your help!.

Hi, I'm , an Independent advisor and I can surely help you.

Don't worry we will work on this together. Just to clarify, what's the exact error when you're trying to renew your Realms subscription?

Oh, I see. If this is the case, you'll be needing to reach Mojang support for this and submit a ticket. You can reach them here:

https://help.minecraft.net/hc/en-us/requests/new