Realms 1 Month Subscription: You + 10 Friends I CAN'T PLAY, RESET OR MANAGE IT!

I have Bedrock Xbox edition I have played it for a long time just on privet. I HAVE GOLD account. I decided to purchase a 10 Player Realm, for friends and family. I am listed as the owner. WE have been playing on it for 1 month. the subscription is automatically paid. Yesterday, the realm is listed in my "play" menu but will not load or do anything. I shut down, unplugged, restarted, no change. checked on subscriptions management it through it I was 'allowed' to enter the realm or rather a new restarted realm from the very beginning. I contacted and spoke to two XBox Techs, both eventually hung up on me, as they couldn't figure it out.

I am now thinking that I wasted my money on GOLD and paying for a realm.

Not Happy Jan!

With a 10-Player Realm (Realms Plus) subscription, you get all of the benefits of a Realms subscription and can also:

Play online with up to 10 friends simultaneously
Access a catalog of more than 150 marketplace packs that rotates monthly to provide fresh content

https://www.minecraft.net/realms/how-buy-realm

I just discovered this as well. So I do mine thru the Microsoft store. I had to “re-occurring” payments. One that said

“Realms Plus for 10 friends (with 30 day trial)

The other one was the same except it just said “realms plus for 10 friends.

It’s been charging me twice a month for 4 months now and they both come out days within each other. What gives Microsoft? Also which subscription Count for the realm I am currently using?

Hi DianeMcAdams! My name is Ricardo an independent advisor ready to help you with this situation!

Minecraft Realms and Realms Plus are subscription-based services that let you play Minecraft online with friends and family on your own personal server and, depending on the service, give you access to a catalog of Minecraft content, including skins, worlds, and resource packs. You can subscribe to Minecraft Realms or Realms Plus with the latest Bedrock Engine-based version of Minecraft found on mobile, VR devices, Nintendo Switch consoles, Xbox consoles, and Windows 10 computers.

If you play Minecraft on a PC (using the Java Edition), a separate Minecraft Realms subscription service is available. To learn more or to manage your subscription, visit the Minecraft Realms FAQ on the Minecraft website.

https://minecraft.net/realms/faq/

Hi there! This is Virginia O.

I understand that you want to remove your card that is linked to your ex's account.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

A friendly reminder, when it comes to cases like this wherein you want to manage the subscription or remove the card linked to it needs to be done directly on the account itself. Wherein you need to sign into the account and complete the cancelation of the subscription to removing of the card.

As an Independent Advisor, I do not have a direct access to your account and you can contact Microsoft Support: https://support.xbox.com/en-US/contact-us for further assistance regarding this matter.

Thank you for your cooperation and have a great day!