Really disappointed with entire xbox and Microsoft experience

I purchased an XBOX in November 2015. The two primary uses for this device were a video game console for my 8 year old son, and a blu-ray player.
I have to say that after one year of owning this product, I have little good to say about it.

1) The controllers are terrible.
I received one controller with the console, and purchased one additional one.
The controller that came with the device did not work, and had to be returned immediately.
Within 6 months of using the controllers, one of them began experiencing what I have learned is called “drift”.
It acts as though the joystick is continually pushed up.
I looked into getting a replacement controller again, and after MUCH digging on the Microsoft website, learned that the warranty on controllers is only 90 days.
Now the second controller is also experiencing drift.
It seems as though the lifespan of the standard controller is less than a year.
If you read further down this letter, you will realize that we are not even heavy users of the XBOX.
If I had to guess, I would say that we have used the XBOX for 100 hours.
This is unacceptable to me.
Now, in order to continue using my console, I need to outlay another $150 in controllers.

2) The game selection for 9 year old boys is weak.
We own Lego Jurassic World, Minecraft, and Minecraft story edition.
There seem to be only a handful of additional games that are age appropriate for him, and none that interest him.
Specifically regarding Minecraft, I purchased the game believing that it would have similar functionality to Minecraft PE, which my son uses on his iPad.
Again, after MUCH digging, I discovered that you cannot join 3rd party servers.
His preference is to play Minecraft on his iPad now.

3) The blu-ray player picture quality is poor.
In particular for dark action movies – think Harry Potter.
The action scenes are not even close to sharp.

4) The console seems to require lots of updating, and it takes a long time – upwards of 20 minutes.
This is particularly annoying since we don’t use the console often (refer to points 1 & 2) it needs to update almost every time we turn it on.
We also have an old Wii in our house.
Ironically, if we want to use the console for Netflix, we have gone back to using the Wii, as it never needs to update, and is always ready.

5) The Microsoft website is difficult to find information on.
See points 1 &2. I am having a hard time finding where I can submit my feedback.

6) This one is actually just follow up to 5. I tried posting this on the forum in November 2016, and never heard anything back. So now it is December, and I am reposting it. Just
thinking about the Microsoft service makes me so angry. I am taking the time to do this now, because once again, my Xbox is in the process of updating again, and we are on minute 35. Ridiculous.

At this point, I have 100% buyers remorse.
I do not feel this is a good product, and I really don’t think it is a good product for my family demographic.
If I was still in the return period, I would return the entire thing.
As it stands, I would like some replacement controllers.

:)

 

xbox one won't start after installing recent update

update killed my xbox as well. I'm really disappointed with Microsoft.

 

Every single game crashing upon launch and takes me back to home screen

0 help, useless forum for xbox 'community' this is a system failure i have factory reset my entire xbox and same outcome, so disappointed after wasting my time, with countless "solutions" this problem been out since launch cause i look back on other threads
and they all experience it, NOTHING I REPEAT NOTHING CAN BE DONE TO FIX THIS.

 

I can't comment on a lot of that because I haven't had any of those issues, but as far as updates, if you leave the console in instant on mode, updates will download when you're not using the console and you'll never notice them.