Realizar una queja -[Translation - Make a complaint]

IrvinHernandez1 · May 4, 2020

No me dejaba canselar la subscripcion de game pass asta que lo pagara una vez que lo pague por que no me dejaba pagar la gold normal ya trate de cancelarlo y tampoco me dejo , asi que les pido que arreglen su forma de pagos o no traten de hacer pagar una
subcripcion a la fuerza limitando las demas opciones

-[Translation - He would not let me cancel the game pass subscription until I will pay it once I pay it because he would not let me pay the normal gold and try to cancel it and he will not let me either, so I ask them to fix their form of payments
or do not try to force paying a subscription limiting other options]

:)

XBF Leo G

Hello IrvinHernandez1,

Thanks for posting on the Xbox forums. We understand that it can be frustrating when you are unable to purchase Xbox Live Gold due to a past-due subscription. The past-due subscription will need to be paid before another subscription can be purchased.
We have a support article that explains more about
past-due subscriptions and how to fix it. We hope this information helps
IrvinHernandez1!

Smwutches

Si aún no lo ha hecho, deberá presentar una queja sobre ellos a través de la consola para que el equipo de cumplimiento los investigue. No se permite llamar a otros jugadores en los foros.

-[Translation - If you have not already done so, you must file a complaint about them through the console to be investigated by the compliance team. You are not allowed to call other players in the forums.]

Villarino

Hola! Te dejo un link donde puedes consultar los codigos de error de xbox, espero te ayude, suerte!

https://support.xbox.com/es-ES/xbox-360/errors/error-codes#0af1b68997064177ae907a8761785c33

XBF Nestor S

Hey Emilio thanks for taking the time to bring this issue to us!

We suggest rolling back the console update since the issue could be stemming from a failed or corrupt update (Solution 7) Give it a shot and let us know
how it goes!

Onyx Is Here

Siento escucharlo. Los pagos solo se pueden realizar con una tarjeta de crédito válida o una cuenta de PayPal. Si recibe un mensaje que dice que su banco no puede realizar el pago, entonces deberá comunicarse con su banco para averiguar si hay un bloqueo
para Xbox en su tarjeta.

Translation:

Sorry to hear it. Payments can only be made with a valid credit card or paypal account. If you get a message saying that your bank cannot make the payment then you're going to need to contact your bank to find out if there's a block for Xbox on your card.

Realizar una queja -[Translation - Make a complaint]