Real name on Xbox

Thank you for the reply but did you actually read my question? I’ve already tried that and provided picture proof showing it too. For some reason the name associated with my gamertag (see the first picture) won’t change but it’s changed everywhere else.

I've just changed it today to 'Tom Archie' instead of 'Tom Archer'.

Currently, i can see that Outlook, Microsoft website and the settings on my Xbox One X show my name as 'Tom Archie' - so the change has taken effect which is good.

However, my gamertag name still shows as 'tom archer' (my gamertag 'arch53' is unaffected of course).. i will wait a couple days and see....

In that case, I'll suggest you try changing it again Tom

Hello Tom,

Hope you are having a wonderful day!

Here's how to change your display name if you're signed in to your Microsoft account:

1. Sign in to the Your info page on the Microsoft account website.
   
2. Under your name, select Edit name. If there’s no name listed yet, select Add name.
   
3. Enter the name you want, then type the CAPTCHA and select Save. Some names may not be allowed if they contain blocked words or phrases. If you get an error when you enter your name, try a nickname instead.
   

If the display name doesn't change right away, or if the old name is still showing in emails, your information may be cached. To get the name to update quickly, you can switch to your local account, then sign back in to your Microsoft account.

Yeh I’ve already tried that and my second picture shows it’s worked / transferred to my Xbox. However the first pic shows that the name on my gamer tag is still lowercase and not changed