Ready to install, my games and apps & game pass not loading/working.

JaedanAustwick · May 5, 2021

It all started about a week ago when mcc wouldn’t launch and kept on coming up with a message saying the person who bought this needs to sign in who is me so already it didn’t make sense. I download the game through the game pass my game pass monthly subscription renewed sucsefully two days ago and I’ve checked the status of the subscription etc and it’s all fine so that isn’t the issue, so I called up and xbox customer service told me to do multiple things that didn’t work and eventually she told me to delete it and re install it which I’ve attempted to do but everytime I click install through game pass button option on the marketplace it takes me to a screen where you’d usually select what you wanted to install etc but there is just a loading circle symbol and it never changes or loads. Now in desperation to play the game I bought it to own and now the same thing has happened when I click the you own button option on the market place. And whenever I click the game pass in itself to no surprise same thing just a circle loading symbol and same with the ready to install on my games and apps. Lastly Just to summarise what I’ve tried, I’ve signed in and out, hard reset , reset my whole Xbox, removed my account and added it, tried to uninstall and re-install the game and in total I’ve spent £11 on the game pass and £24 on the game and still can’t even download it.

:)

XBF Mohammed C

Hello JaedanAustwick, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support!

I highly recommend following the troubleshooting steps below:

After each step try to see if the issue is fixed!

First, please select System > Settings > account > remove accounts and then select your account and select Remove to confirm.

Then, hold down the power button for about 10 seconds, until the console shuts off, then unplug the power cord and wait for 2-3 minutes before plugging it back in and turn on the Xbox.

If the issue persists, please select System > Settings > devices and streaming > blue ray > persistent storage > clear three times > restart console.

I wish you a lovely day, and I hope this helps you out!

Kind Regards

Stay safe, and happy gaming!

DaytonaSD

Hi

Can you please try removing your account from the console then carry out a hard reset and remove the power cable from the outlet for 5 minutes. Once you have done this please power up the console and re load your account and let us know how you get on afterwards.

This happens with all the users on the console, not just mine, so it doesn't have anything to do with my user. I have also tried hard rebooting it and leaving it for a couple of minutes while having the outlet removed. Nothing happens.

DaytonaSD

Hi

Can you please try removing your account from the console then carry out a hard reset and remove the power cable from the outlet for 5 minutes. Once you have done this please power up the console and re load your account and let us know how you get on afterwards.

This happens with all the users on the console, not just mine, so it doesn't have anything to do with my user. I have also tried hard rebooting it and leaving it for a couple of minutes while having the outlet removed. Nothing happens.

gds1972

Hi

Can you please try removing your account from the console then carry out a hard reset and remove the power cable from the outlet for 5 minutes. Once you have done this please power up the console and re load your account and let us know how you get on afterwards.

XBF Brad A

Hi Crypty,

Thanks for coming to the forums with the issue. This happens a lot with game pass games. If you own it, uninstall the game as it is registering the game pass license. It will then show in your ready to install under my games and apps. You can then install
it from there.

Thanks,

Brad

Ready to install, my games and apps & game pass not loading/working.