Reactivation of an accdentally cancelled 24 month Xbox Live Gold subscription

Go to xbox technical support as soon as possible

Hi JR,

Thanks for reaching out to the forums. We understand you have issue with subscription. We recommend to request a call from support to see what options they have for you.

When you go to Contact Us,follow these steps to request a call from support:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Subscriptions & billing
  
• Step 3-----under what is the issue I can't redeem a code then hit next
  
  Step 4 ----scroll down to select request a call
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



Hope this helps.

Brad

I just activated a 24-month Xbox Live Gold subscription tonight. I want to take advantage of the "Join for $1" Game Pass, which will convert my 24 month "Live" subscription to an "ultimate." But I'm very confused as to what will really happen. In one
place, it says "Joining Xbox Game Pass Ultimate will upgrade your remaining Xbox Live Gold or Xbox Game Pass for Console or Xbox Game Pass for PC time into Xbox Game Pass Ultimate for the same amount of
time, up to 36 months. All conversions are final. See xbox.com/gamepass for details. " So I think "Oh great, this $1 will upgrade the entire 24 month subscription to "ultimate" for a total of $1." But when I actually click "Join," the message tells
me that I will be charged $1 for the first month and then $14.95/month for every month after that (and that if I cancel Game Pass subscription after the trial period, that I will be cancelling my entire subscription... I like the idea of $1 to permanently
upgrade (for 24 months). But if I click join (and accept terms) and then find out that it is actually $14.95/month and that the only way to cancel is to lose my 24-month prepaid subscription to "Live Gold," then I'd be super unhappy.

You'll have to buy a 12 month Gold Subscription online first... Otherwise, it will charge you by the month etc... or

support.xbox.com/.../cancel-xbox-live-gold-subscription

Support can not reactivate the Gold Live subscription. It clearly states that if you cancel Game Pass Ultimate any converted prepaid time will be lost.