RE: Minecraft on Switch - Purchase dissapeared

Ikari2001 · Dec 23, 2021

Hi, distressed and confused Dad here.

I wanted to purchase a DLC for my son on Minecraft. I went on my son's profile which is linked to my Xbox Profile on Minecraft, and tapped on the DLC I wanted. It took me to the Nintendo Switch Store to purchase Minecraft coins.

I logged into the Nintendo store with my son's profile, and purchased some coins.

They turned up on his Minecraft profile, and so I purchased the DLC he wanted.

He needed to delete some worlds to allow the DLC to download. While doing this the game then requested to connect to the Xbox account on the aka.ms/remoteconnect.

So I re-connected with my Xbox Profile. I went on the Minecraft marketplace and my remaining coins had disappeared and my purchase now said I had not downloaded it and would need coins again.

I have logged out and logged back in, but they are still gone.

Is there any way to recover these coins? or At least obtain a refund for the coins purchased?

Will I need to contact the Nintendo Store for this?

Please help me

:)

Francia J.

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

Thank you so much for the detailed information and in this case, it would be best to reach out to Mojang first in that way they can validate what happened and after that, they will check on who you will be needing to reach out to.

Here you go: https://help.minecraft.net/hc/en-us/requests/new

xCHEMISTx

Ubisoft have replied to reports of this happening saying they have a team looking into it and a patch will be on the way.

forums.ubi.com/.../886485-PS4-Bug-All-Weapons-Dissapear-(can-t-re-buy)-and-all-skills-deleted

XBF Brad A

Hello JuleN95 sorry the content is unable to be found at this time you can try this to see if it all show up.

I own Minecraft: Nintendo Switch Edition and I’ve bought previous DLC. How do I get it to sync to Minecraft?

Log into Minecraft: Nintendo Switch Edition on your Switch account. This will sync the latest purchases.
Log into the Minecraft on your Switch and you’ll be automatically granted the entitlements for that DLC.

Note For every purchase you make on the previous version, you must first log into
Minecraft: Nintendo Switch Edition, exit, and then launch the new Bedrock version for purchases to sync. DLC purchased within
Minecraft: Nintendo Switch Edition will only remain on your Nintendo Switch device and will not carried over into other devices.

If still need further help you can visit this Minecraft for Nintendo Switch FAQ to get further information.

Thanks

Sodangidni

Hello, PUTMUFFIN5754. I'm Arturo, and I'll be glad to provide assistance with your inquiry today.

It is important to point out that when you make a purchase in the Microsoft Store, in the “compatible with” section, you can check the devices where you can access the content you purchased.

The base game and DLCs that you purchased can be played only on PC because the Nintendo Switch has a separate marketplace, and it's required to re-purchase the Ultimate edition if you want to play that content on your switch.

You can check that Minecraft Dungeons Ultimate edition has a separate edition for Nintendo Switch:

https://www.minecraft.net/en-us/store/minecraft-dungeons-ultimate-dlc

Please be aware, this happens with almost every game you want to play on a different platform, so it's not something exclusive to Microsoft.

For example, if you purchase a game on Nintendo Switch, and this game is available on PC or Xbox, you need to re-purchase the game on every platform you want to access it.

I know this is not the kind of answer you were expecting, but I hope it helps in some way.

Regards,

Arturo.

REPULSIVE TACO

i had the same problem i had to switch to chrome i was using the latest IE and everytime i clicked on reply it would just dissapear

RE: Minecraft on Switch - Purchase dissapeared