Re investigation of my account

Hello this is the second time I've posted on the forums and I appreciate you for reading this.

The last time I submitted a case review was may 2016, and the first person I spoke with recommended that I post on the forum and after I did I never heard from them again. Then today I contacted Xbox support again and she was familiar with my predicament
and she recommended that I post on the forum and that a team will communicate with me after I post this. My account was banned, rightfully so, but when they sent that warning message I was no longer playing Xbox and it would be five years later when I decided
I wanted to go back to Xbox that I would get that message but I was already permanently banned. I've been trying to get access to my profile for three years and all they have ever told me was why I was banned. Hopefully they will read this and contact me soon.

Thank-you for reading.

This was the first xbox support message:

Hi, thanks for visiting Xbox Support! I'm Natasha G..

10:24 pm

Natasha G.Hello, thank you for contacting Xbox Customer Support. My name is Natasha G. How may I assist you today?

10:24 pm

MeHello I'm alejandro

10:24 pm

MeOk so my account has been permanently suspended

10:25 pm

Meand they sent a message through xbox live

10:26 pm

MeA message that I never got

10:26 pm

Natasha G.Hi there Alejandro.

10:26 pm

Natasha G.No need to worry! I'd be more than happy to check and assist you further with this.

To get us started, may I have the gamertag and email address associated please?

10:26 pm

MeGamertag is Crimsonnumber

10:27 pm

Meand the email is [Mod Removed - Please do not post personal information on our public forums.]

10:27 pm

Methe issue is at the time they sent the message I was no longer playing xbox

10:28 pm

Methat was almost 10 years ago

10:28 pm

Natasha G.Thank you.

10:29 pm

Natasha G.Don't worry, I am with you on this.

10:29 pm

Natasha G.Allow me to gather my resources and provide you the most accurate information.

I just need a few minutes, will that be okay?

10:29 pm

Meand five years later I got an email saying that my account has been perminatly suppended.

10:29 pm

Meyes that is ok

10:30 pm

Natasha G.Thank you,

10:30 pm

Natasha G.From the wise words of the Terminator...

I'll be back ^^

10:30 pm

Natasha G.Sorry for the wait.

10:36 pm

Meno problem

10:36 pm

Natasha G.I was able to check and have this verified with our resources.

10:41 pm

Meok

10:41 pm

Natasha G.It shows here that the account is indeed under permanent suspension.

But do not worry, I am with you on this.

The best option is to get in touch with the Enforcement Team.

10:43 pm

MeI did I entered a case review and they just told me why i was banned

10:45 pm

MeThats all they told me

10:45 pm

Natasha G.I see, thank you for the info.

There is another option for this though, that is to post this matter on their forum page.

As I consider you as a valued customer, I have already documented and noted this for you on our end.

10:46 pm

Natasha G.This will back you up further with them.

10:46 pm

MeSo what do I do now

10:46 pm

MeCan this be fixed

10:47 pm

Natasha G.That is to get in touch with them further, but this time with me to back this up through the documentation made.

10:48 pm

Natasha G.This depends with the Enforcement Team.

Try sending a case review again and post this matter on their forum page.

10:48 pm

Natasha G.Let me get you their page really quick.,

10:48 pm

Meok

10:48 pm

Natasha G.By the way, are you using one or 360?

10:49 pm

MeX

10:49 pm

MeXbox 360

10:50 pm

Meold arcade

10:50 pm

Mereally old

10:50 pm

Natasha G.Thank you for the info.

10:50 pm

Natasha G.I have the page ready for you.

10:51 pm

Meok did you send it via email?

10:51 pm

Natasha G.Yes, it was sent through email with other options for this matter

10:53 pm

Natasha G.Just a heads up, if you post this on their forum page, make sure that you sign in with an account that is not associated to any suspension or ban.

10:53 pm

Natasha G.You will receive the email with in 60 minutes or less.

10:53 pm

Meok thank you for your help and have a good night I suppose

10:55 pm

Natasha G.You are most welcome.

10:55 pm

SystemChat has ended.

10:55 pm

This is the one from today(3/15/2017):

Hi, thanks for visiting Xbox Support! I'm Jessa Mae.

Hello i'm alejandro

Hopefully you can help me.

I understand you are having issues with your account, if I may ask is this the first time that you are contacting us about this issue today?

Today? yes, But it's not the first time.

Thank you for confirming Alejandro! How may I help you today?

ok so last year I spoke with a Natasha G about my account and she told me what I should do and they upheld there decision about my account being banned.

But that was before she told me to file a case review and i'm unable to file any more

Oh thank you for the added information Alejandro. May I ask if you have filed a case review before?

The issue i'm having is when that warning came up " You have 30 days to fix the issue" I never read it because I had stopped playing xbox entirely for 5 years.

Yes I have filed a case review.

Oh I see. Are you referring to the account Crimson Number ?

Yes

Thank you for confirming. May I ask why do you want to file again for a case review?

I never got the chance to fix the error Because I didn't know I got the message til five years later.

Oh as per checking here, I can see that your permanent account suspension was made just last May 2, 2016 and it has not yet passed a year when that incident happen. Also, there is only one chance that you can file a case review this is why you are not allowed
to create again. I am really sorry about this. But nothing to worry, you can make a post in this link Results in Xbox - Microsoft Community and inform them about your account
as there will be a specific team who will communicate with you by the time you make a post there.

I have done that, but I never got word about it since then.

Oh I am sorry to hear that, how about when you filed a case review before?

I even created another account to be able to post. Yes it was all at the same when I was talking to Natasha she recommended I do the same thing.

She was kind enough to walk me through it.

Oh I see and I am sorry to hear that Alejandro. The incident happened last year already. May I ask if you have tried to make a post just recently?

No not this year.

Oh I see. May I just verify, you were not able to use your console right after you filed a case review last year?

I was not able to use my account

I have close to a thousand dollars in games and DLC that I had bought over the years I played, and to not be able to use them anymore hurts.

I did make a new xbox live account since then but I haven't wanted to buy anything for it.

Oh alright! So here is what we can do now Alejandro, since you have already filed a case review last year, it would be best to contact again the Enforcement Team by making a post in the forums. You can not file a case review again since you have already
done that and creating a new account just to do that would not be possible as account that has no suspension has no option to file a case review. So the best way to go about now is to make a post in forums so they will re investigate the case for you. Would
that be fine?

I understand where you are coming from Alejandro and I'm sure any other gamer would not want that to happen to their hardly earned games and achievements.

Yes Thank you for your time, and I will try to post again to their forums. Do you have any other suggestions?

The link you sent me is no good could you send it again?

You are welcome Alejandro. That is the best option I can give you and the right team will be the ones to communicate with you and provide next steps after your post.

Sure! Here is the link, Sign in to your Microsoft account.

Real quick! One more thing before you go.

Yes

A quick recap on how we resolved the issue today. We made it resolved by checking on your account, verified some information and finally suggesting you the best option to do for you to get a re investigation of your account.

It has been a great pleasure chatting with you Alejandro. Is there anything else I can help you resolve today?

No that is it. What are the chances of them lifting the ban so I can fix my mistake.

That discussion will be done and made on their end Alejandro as they are the ones who are capable of that.

You are welcome and the pleasure is all mine Alejandro. Thank you so much for your understanding and patience on this. I appreciate it. Looking forward to assist you again in the near future.

If that was everything for us thank you for contacting Xbox Customer Support If you have any additional questions after you disconnect, feel free to contact us again. Have a great day! You can contact us back any time as we are open for 24/7.

Take care and bye for now.

Stay safe always and keep being awesome.

:)

 

reinvestigation perm ban Bri plus seth16

Im wanting to ask for a re investigation of the account Bri Plus Seth16 in my state of why I got banned that it was a normal reaction state because the other gamers were harassing me.

 

My account was hacked

Hey Only, if you already opened an Unauthorized Access investigation, you've done all you need to do to re-secure your account.

 

If you have already filed for a file review and the verdict was upheld there is nothing else you can do. No one can help you in the forums regarding enforcement acts.

Side note - My suggestion is to read the Code of Conduct and start again fresh