RE: gold membership disappeared!

Same happed to me.. Apparently my profile was corrupted I was advised to delete it and redownload it. After doing so my gold membership vanished. This is spot on
[MOD REMOVED]. Im done with xboxlive and Microsoft.

:)

 

gold membership disappeared!

KariJrB, Thank you. I was looking for a solution and yours worked perfectly.

Everyone having this problem, recover your gamertags that aren't working properly and see if this fixes the problem.

 

gold membership disappeared!

It sounds like there is a problem with the Xbox live system and they are unwilling to admit it.

Even though i have the receipt for the 12month card and the debit card that matches the receipt I am out of luck.

I did contact phone support . I talked to 3 agents and then supposedly a supervisor. They say because they cant see anything in their system they can not help me. They refused to investigate the call on june 30th when an agent actually walked me through
applying the 12 month card as they had to first remove the auto renewal. the phone support agent stayed on the phone until my screen said the 12 month card was accepted.

I have had to wipe my cache twice since June 30th to get Halo map packs to install correctly and I asked if this affected it, but they had no idea. They see no activity .Just like your situation where you entered the card and then it some how was deactivated
by the autorenewal.

This reoccuring problem needs to be investigated by microsoft.

Phone Support has no right to accuse customers of making mistakes until they have exhausted all other possibilities.

I have entered multiple points cards for games with success. I know how it works. I know when the screen denies or accepts the card. The phone support agents accused me of doing it wrong. If I did it wrong it was under the guidance of their phone support
employee.

I have no way of getting my 12months setup again unless I pay again they said. Instead of them reviewing the entire phone conversation in their archives for June 30th, I have to write a letter and mail it to xbox now requesting them to check the details
to prove we had setup my 12 months together.

Xbox live has my money , you can see all the games I have downloaded and all the games I have bought.

I am a good customer and I am suffering because of system error.

 

Hey Digital,

When you check your subscriptions on account.xbox.com when is your Gold membership set to expire? Let us know!

 

This also happened to me except I never re-downloaded my profile I simply turned on my Xbox and my 3 month membership was not showing.

 

Sorry to hear it Killer. However, for future reference you should create your own thread instead of bumping older ones.

In the meantime, if you added a Gold membership recently you should give phone support a call. They should be able to sort you out.

If you live in North America dial 1-800-469-9269