RDR2 Game Purchased and Played, now disappeared.

GaryWestLH · Nov 14, 2021

About 3 months ago just after I purchased a new X Box X, I also purchased a copy of RDR2. After playing for about a month, I wasn't able to return to the Xbox x to continue to play the game for nearly 2 months. I was nearly finished with episode 2 when I had to take a break. This week, I had some time so I went back to the xBox to play RDR2 and I couldn't find the game. Also I couldn't find any record of purchasing the game in my order history.

When I try to play, I get the notice that I need to purchase the game. When I go into the purchase the screen, it says manage the game. I am afraid to go further as I don't want to have to purchase another copy and restart the game.

There is no record of a refund of what I paid for the game. Any suggestions on what I should do to restore the game I purchased. Have others experienced the same problem?

:)

GaryWestLH

One more point, I see that you are an independent Advisor so you probably cannot check my account. I already tried to check and didn't see any record of it, so I must be mistaken and will try to purchase again. I do appreciate your assistance.

Jesse E'

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

So here's what happened. RDR has 2 versions on the store. The Story and the Online. The Online is the base game and without it, you can't play the Story mode. Now what happened was, the Online was on Game Pass for a long time so all players needed to do was purchase the Story edition to play.

Now the Online was removed from Game Pass recently, making the Story Mode unplayable. In order to access the Story again, you'll need to purchase the base game, once that's done, you'll be good to go.

Hope this helps.

GaryWestLH

Thank you Jesse for your reply. I did not order the online edition, I ordered the full story edition. It may have included the online version, I don't know, I never used it. Also, I ordered it separately from game pass. When I go to the order page, it says "manage" now, so I really thought I paid for the game once already.

I tried to find the record of my order of the game, but couldn't find it. Is there a way for you to check my account and confirm I never paid for it? I guess I most concerned about losing all the progress I made. Thanks for your quick response.

Jesse E'

No problem. Have a good one

Nursemorph

You mentioned you purchased RDR2...did you purchase both RDR2 Online and RDR2 Story? Story is a DLC component to RDR2 Online. And Online will need an internet connection. Apologies if this seems like a silly question to ask but not everyone realises that RDR2 has 2 separate components...nor do they realise that you have to buy RDR2 Online to play the Story (single player) mode

RDR2 Game Purchased and Played, now disappeared.