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Hey there Snail!

Let's see what we can do to get things sorted.

To start with, here's a few questions to help us better understand the situation:

1. Can you confirm that the process to promote your child account to an adult account?
   
2. When did you perform this promotion?
3. Is AdenoidSnail7 your child account that you just tried to promote?

Let us know and we'll work with you from there! ^_^

I was going to watch it so I could say something but you actually want me to click on your link, put in the effort to find a meaningful video and then watch it?

i prefer the first post in this thread that says do not post youtube links,how do people keep missing it?

Hello, IggyThe. Thanks for reaching out! My name is Lucas, and I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

Would you please share the exact message that you receive?

Does this happen to all E 10+ games or only one?

It sounds like you set the default permissions. This does NOT change the account to an adult. The registered birthday (which cannot be changed) has to have reached adulthood for your region (such as 18 for the US and Canada). If it does not meet this condition,
you cannot promote the account.

~

You should be able to buy M rated games with a child account. You just cannot download the demos. If you want a demo, have your parent download it on their account. Demos are free!