Randomly signed out

Hi there. Can you try this XBL performance solution please? This covers random disconnects, lag and other performance-related issues.

support.xbox.com/.../slow-performance-solution

Hey there MisterBorrego,

Sorry to hear about the randomly signing out issue. Let's check a few things to narrow this down. Does the issue persist when using both wired or wireless network connections on the console?



Run a Detailed Network Statistics test on the Xbox One console and please provide the following information.

• Download Speed
• Upload Speed
• Latency
• Packet Loss %
• Wireless Strength (if applicable)
• Modem Manufacturer
• Router Manufacturer (if being used) as well as the model number
• NAT Type

Let's then have you try to do a Network power cycle, to see if it helps.

• Start by powering off and unplugging your Modem, Router (if applicable) and Xbox One console.
  
• After 60 seconds of the devices being powered off, turn on the power to your Modem and then the Router (if applicable).
  
• Wait another 60 seconds for the network equipment to turn on and gain the proper signals from your ISP. Then turn on your Xbox One console.
  

That information will help us determine the next best steps. Thanks!

_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

, and that fixed it.Try deleting your profile, and clear the cache three times, and then redownload it. I had the issue once

Hello,

Please try the everything in the exact order it's written in: delete your profile (profile only), clear system cache (3
times) IN A ROW,
restart your console (important), download your profile again.

Note: If you can't delete your profile, please turn off your console, remove the storage device, and then plug it back in and start the console.

See if the above works for you.

G'day Steve! Thanks for coming to the forum with this situation; we'll be happy to help here.

Give these steps a shot first, in order:

• Clear the cache
  3 times
• Turn your console off and back on
• Redownload your profile from Xbox Live. No need to delete it first, but please download it instead of just signing in.
  

If you continue to get signed out, check out this
handy dandy guide for frequent disconnections.

Let us know how it all goes! We'll be happy to work from there if you're still being signed out.