Randomly signed out?

MisterBorrego · Jun 6, 2017

This has happened to me on two Xbox ones, one being a regular one and now on my new Xbox one S. While in the middle of a game, (even offline games) I'll get signed out of my profile which cuts me out of the game without saving my recent progress. It's extremely
irritating and I just want to know how to stop this from happening. This also happens at LEAST once a day. Thank you

:)

Goldelite374 · Jun 6, 2017

Randomly signed out

There have been two separate instances of my account randomly signing out, and forcing me to have to log back in. It has not happened more than one time per instance, and I have had no problems after I log back in. I went to check the recent activity of
my account and it said both times that there had been an unsuccessful login from the same IP address that I normally log in from, I am wondering what this means, and if I should go about changing the necessary security information. Any help would be greatly
appreciated

PalZer0 · Jun 6, 2017

randomly signed out

Hi there. Can you try this XBL performance solution please? This covers random disconnects, lag and other performance-related issues.

support.xbox.com/.../slow-performance-solution

Mister Mascot · Jun 7, 2017

Hey there MisterBorrego,

Sorry to hear about the randomly signing out issue. Let's check a few things to narrow this down. Does the issue persist when using both wired or wireless network connections on the console?

Run a Detailed Network Statistics test on the Xbox One console and please provide the following information.

Download Speed

Upload Speed

Latency

Packet Loss %

Wireless Strength (if applicable)

Modem Manufacturer

Router Manufacturer (if being used) as well as the model number

NAT Type

Let's then have you try to do a Network power cycle, to see if it helps.

Start by powering off and unplugging your Modem, Router (if applicable) and Xbox One console.

After 60 seconds of the devices being powered off, turn on the power to your Modem and then the Router (if applicable).

Wait another 60 seconds for the network equipment to turn on and gain the proper signals from your ISP. Then turn on your Xbox One console.

That information will help us determine the next best steps. Thanks!

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

PalZer0

Hi there. Can you try this XBL performance solution please? This covers random disconnects, lag and other performance-related issues.

support.xbox.com/.../slow-performance-solution

Mister Mascot

Hey there MisterBorrego,

Sorry to hear about the randomly signing out issue. Let's check a few things to narrow this down. Does the issue persist when using both wired or wireless network connections on the console?

Run a Detailed Network Statistics test on the Xbox One console and please provide the following information.

Download Speed
Upload Speed
Latency
Packet Loss %
Wireless Strength (if applicable)
Modem Manufacturer
Router Manufacturer (if being used) as well as the model number
NAT Type

Let's then have you try to do a Network power cycle, to see if it helps.

Start by powering off and unplugging your Modem, Router (if applicable) and Xbox One console.
After 60 seconds of the devices being powered off, turn on the power to your Modem and then the Router (if applicable).
Wait another 60 seconds for the network equipment to turn on and gain the proper signals from your ISP. Then turn on your Xbox One console.

That information will help us determine the next best steps. Thanks!

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Evo Monsterzz

, and that fixed it.Try deleting your profile, and clear the cache three times, and then redownload it. I had the issue once

HassanB

Hello,

Please try the everything in the exact order it's written in: delete your profile (profile only), clear system cache (3
times) IN A ROW,
restart your console (important), download your profile again.

Note: If you can't delete your profile, please turn off your console, remove the storage device, and then plug it back in and start the console.

See if the above works for you.

Misses Joust

G'day Steve! Thanks for coming to the forum with this situation; we'll be happy to help here.

Give these steps a shot first, in order:

Clear the cache
3 times
Turn your console off and back on
Redownload your profile from Xbox Live. No need to delete it first, but please download it instead of just signing in.

If you continue to get signed out, check out this
handy dandy guide for frequent disconnections.

Let us know how it all goes! We'll be happy to work from there if you're still being signed out.

Randomly signed out?