Randomly signed out of Xbox one?

NBRacerZ · Jun 6, 2018

I was on YouTube and then out of nowhere, my account randomly signed out to the dashboard (while also saying goodbye). I signed back in, changed my password, and added double sign in. I don't have any friends or followers on my account and this is the first
time this has happened. Should I still be concerned about this? Does anybody know what could've happened? Please help.

:)

MisterBorrego · Jun 6, 2018

Randomly signed out?

This has happened to me on two Xbox ones, one being a regular one and now on my new Xbox one S. While in the middle of a game, (even offline games) I'll get signed out of my profile which cuts me out of the game without saving my recent progress. It's extremely
irritating and I just want to know how to stop this from happening. This also happens at LEAST once a day. Thank you

Goldelite374 · Jun 6, 2018

Randomly signed out

There have been two separate instances of my account randomly signing out, and forcing me to have to log back in. It has not happened more than one time per instance, and I have had no problems after I log back in. I went to check the recent activity of
my account and it said both times that there had been an unsuccessful login from the same IP address that I normally log in from, I am wondering what this means, and if I should go about changing the necessary security information. Any help would be greatly
appreciated

steeledwand7664 · Jun 6, 2018

If it didnt say you were signed in elsewhere then that means your console lost connection to the internet and live servers and was signed out.

NBRacerZ · Jun 7, 2018

If it didnt say you were signed in elsewhere then that means your console lost connection to the internet and live servers and was signed out.
Click to expand...

Thanks for the help. I wasn't sure what it was, since nothing suspicious appeared in my recent activities and Microsoft support couldn't pull up anything else.

Is this a common problem amongst other Xbox One users?

MiickO9 · Nov 3, 2018

Please see this interactive troubleshooting page for this problem:
Xbox One Disconnection Help | Xbox Live Disconnect | Xbox Live Problems

Skeeter Quill

Hey there.

I'd say that it's probably your router that is the cause of the issue. Do you have quite a few devices connected? I had a similar issue with the router that Virgin supplied me a couple of years back. I think it was having trouble mainly when the IP lease
expired and it had been reassigned. This was amplified after my children both got laptops and phones for Christmas. Since purchasing a Netgear Nighthawk though I've never had any such issue. The service provider routers are generally pretty cheap and will
start to struggle with more than half a dozen devices attached. Especially when you hit peak times or you IP is reassigned.

MiickO9

Please see this interactive troubleshooting page for this problem:
https://support.xbox.com/en-US/xbox-one/networking/random-disconnect-solution

NBRacerZ

If it didnt say you were signed in elsewhere then that means your console lost connection to the internet and live servers and was signed out.

Thanks for the help. I wasn't sure what it was, since nothing suspicious appeared in my recent activities and Microsoft support couldn't pull up anything else.

Is this a common problem amongst other Xbox One users?

steeledwand7664

If it didnt say you were signed in elsewhere then that means your console lost connection to the internet and live servers and was signed out.

KAZY K0REAN

Hey there.

I'd say that it's probably your router that is the cause of the issue. Do you have quite a few devices connected? I had a similar issue with the router that Virgin supplied me a couple of years back. I think it was having trouble mainly when the IP lease
expired and it had been reassigned. This was amplified after my children both got laptops and phones for Christmas. Since purchasing a Netgear Nighthawk though I've never had any such issue. The service provider routers are generally pretty cheap and will
start to struggle with more than half a dozen devices attached. Especially when you hit peak times or you IP is reassigned.

I have a Asus router with AC1900 Dual band. (Model RT-AC68P) I have 3 Xbox Ones in the house and my little sister and Brother do not have this problem. My sisters is using wireless, whiles my brother is wired in over Ethernet. I use to be wireless and now
I am using this Power over Ethernet adapter witch still did not solved my issue. When I run a network test on my Xbox I get 30mbps Download, 8mbps upload, 0% Packet loss, MTU 1480, and Latency at 104ms. We do have a lot of devices connected though as my parents
have started getting new smart home stuff like a door bell and security cameras as well as some other stuff. So it is possible, but I dont believe it is the issue because my other Xbox's and accounts do not have this issue.

Randomly signed out of Xbox one?