Randomly mutes all players online?

Why does my system randomly mute all players online? I've changed headsets, mics, controllers and nothing stops it from happening!!!!!

:)

 

Mute All Players On All Games

on xbox one how to i permanently mute all player, i dont use kinect or a head set i just want to play games without hearing other people through my tv, surely there must be a way ?

 

Mute All Players On All Games

it used to be part of your privacy settings where you set voice/ chat etc to friends only can't see it here atm but about to go on mine shall have a good look about and get back to you soon

 

Hey there GHOSTRIDER 02!

I am sorry to hear about muting issue. Just to make sure that we are not missing any troubleshooting steps, I would like you to try a few steps to see if we can get this issue sorted.

Please give the following steps a try:

• Press and hold the power button on you Xbox One console for 5 seconds.
• Once your console is powered off, unplug the power cord.
  
• Leave the console unplugged for 5 minutes and plug in your console.
• Power on your console.
• From the home screen press the menu button on your Xbox One controller.
• Select settings.
• Select Network.
• Under Troubleshooting select Test network connection.
• Verify that there is no connection issue.
  

Please let us know if this issue occurs and we will standing by to help.