Randomly get disconnected from Xbox live on Xbox one

nL Trez · Dec 20, 2014

I randomly get disconnected from the internet when ever I go into the Xbox store or I go into an app ex: I go into the twitch app I can look at the stream for 2-3 minuets then I would get disconnected from Xbox live and the connection would come back within
a few seconds it also happens in games ex: I play battlefield 4 when ever I want to go into my battlelog it would take a few minuets then I would be disconnected from Xbox live and the connection would come back within a few seconds another ex: I go to the
friends tab on Xbox one and it would say can't see friends now and then I would be disconnected from Xbox live and my internet would come back within a few seconds so basically I can't do anything on my Xbox without getting disconnected from Xbox live and
no it is not my ISP I already contacted them they did what they could and said it won't them

:)

RockyandiRou · Dec 20, 2014

All my recent CC transactions show up as Declined

Is this also the reason why I get randomly disconnected from Xbox Live?

WZRDxCuDi · Dec 20, 2014

Xbox

Ever since I did the update on Tuesday ive been randomly disconnected from xbox live.

reshad-080CEF57-BC74-4129-9379-7F16F751F79D · Dec 20, 2014

Cant play any games on XBOX one as well. Games not syncing !! Stuck at loading screen!

z CaNdYMaN z · Dec 20, 2014

Are you in the UK and with Virgin Media and got a Super Hub?

z CaNdYMaN z · Dec 20, 2014

I had the exact same problem! If you have a Virgin Media Super Hub (Should work with other routers). Here's how to solve it. In a web browser (Can be on Xbox One's Internet Explorer) type 192.168.0.1 Then go to advanced settings at the bottom. Then Wireless
Radio and under Wireless Mode change it to 54Mps. The 2nd day i had my Xbox One it kept disconnecting every 2 minutes and kept kicking me out of GTA Online. I contacted support and they made me re-install all 40+ Gb of Grand Theft Auto.

nL Trez · Oct 31, 2018

z CaNdYMaN z sadly I don't live in uk and don't have a Virgin Media Super Hub I'm begging to think that Xbox don't even care about us anymore

XBF George L

Is your Xbox One getting randomly disconnected from Xbox Live? Take a look at this helpful support article:

"My Xbox One is getting randomly disconnected from Xbox Live". Give some of those suggestions and steps a try and let us know with a reply how it goes!!

XBF Crystal P

Hi there ImpaledGremlin,

Thanks for the reply and update on the issue of getting randomly disconnected when using an ethernet cable. I recommend to try the following article:

"My Xbox One is getting randomly disconnected from Xbox Live".

Give this a try and let us know the results.

XBF Erick C

Hey there C_potry,

Go ahead and take a look at the support article linked below and follow the steps provided to troubleshoot the Xbox One disconnecting randomly.

My Xbox One is getting randomly disconnected from Xbox Live

Give this a try and let us know if it has helped.

XBF Leo G

Hello PyrtGrungLeap,

Thanks for posting on the Xbox forums. We understand that your console is getting randomly disconnected from Xbox Live. Are you using an Xbox One or Xbox 360? If you use an Xbox One, we have a support article that provides

troubleshooting for an a console getting randomly disconnected from Xbox Live. Be sure to let us know the results
PyrtGrungLeap!

XBF Crystal P

Hi there Jake,

Thanks for the reply. I'm sorry to hear that you are randomly getting disconnecting while in game. I recommend to try the following troubleshooting article: "My
Xbox One is getting randomly disconnected from Xbox Live".

Please try this and let us know the results.

Randomly get disconnected from Xbox live on Xbox one