Randomly disconnecting from xbox live

Discus and support Randomly disconnecting from xbox live in XBoX on Consoles to solve the problem; When ever i play games i randomly get disconnected from live. I have gotten disconnected while on youtube,skyrim, especially when i play world of... Discussion in 'XBoX on Consoles' started by Demi 1ovato, Nov 8, 2014.

  1. Demi 1ovato
    Demi 1ovato Guest

    Randomly disconnecting from xbox live


    When ever i play games i randomly get disconnected from live. I have gotten disconnected while on youtube,skyrim, especially when i play world of tanks and gta 5. When i play world of tanks i get kicked off immediately before i even get to the garage.
    I have done everything clear system cache about 5 time, deleted my profile and re download it, unplugged my modem/router plenty of times, went into network settings and restored to factory defaults. My service provider is comcast. The name of the router is
    technicolor TC8305C. There was another thread and everyone was having the same problem i am having and they all had that same router. But that thread got closed for some reason. Everyone in the thread tryed everything i did, contacted microsoft support and
    all. I dont know what to do i cant play any of my games only ones with campaigns but even i those ones kick me of sometimes. Can someone please help i know that alot of these dont get commented on but can someone comment on mine so i can maybe solve this problem.

    :)
     
    Demi 1ovato, Nov 8, 2014
    #1
  2. Zidel168
    Zidel168 Guest
    Random account sign outs

    Thanks, that seems to have also helped my second problem of randomly disconnecting from Xbox live.
     
    Zidel168, Nov 8, 2014
    #2
  3. Randomly getting disconnected from Xbox Live.

    Today my xbox just started to randomly disconnecting from Live and I dont know why any help?
     
    Tryhard Troyer, Nov 8, 2014
    #3
  4. Mister Beep
    Mister Beep Guest

    Randomly disconnecting from xbox live

    Hey there Demi 1ovato!

    Sorry to hear about the disconnect issues. Which steps have you tried so far? Are you using any other routers or modems with your Technicolor? I would be sure that the Technicolor's firmware is up to date, and that you have disabled the firewall on the Technicolor.
    To get logged into the Technicolor router and disable firewall,
    follow this post here. Try those two suggestions and let us know how it goes! If it doesn't work, be sure to post back with the information we need! Randomly disconnecting from xbox live :)
     
    Mister Beep, Nov 10, 2014
    #4
  5. Hey, Demi! To echo what Mister Beep said, I'm very sorry to see about the disconnect issues! If you could, I'm looking to find out which type of Xbox 360 you've got. You should have either the original 360, the 360 S, or the 360 E. If you aren't sure which
    one you have, you can determine this by the kind of power button you have:

    • Xbox 360 Original: White or Black power button (depending on which color console you have).
    • Xbox 360 S: Silver/chrome power button that is touch sensitive, larger circle.
    • Xbox 360 E: Silver/chrome power button that needs to be pushed in like the Original console, smaller circle.
    This will help us out a lot if you could provide this! If you have any questions, feel free to post back. Randomly disconnecting from xbox live :D
     
    Misses Quinzel, Nov 12, 2014
    #5
  6. Demi 1ovato
    Demi 1ovato Guest
    I have deleted my profile and re downloaded it. I have cleared system cache. I went to network settings clicked on configure network and restored to factory defaults. This randomly started happening and still is but i have no clue what the problem is. I
    deleted games and re downloaded them. Im using a wired connection now and im having to same problems.
     
    Demi 1ovato, Dec 8, 2014
    #6
  7. Mister Beep
    Mister Beep Guest
    Hey there Demi 1ovato!

    Unfortunately this is a known issue with the firmware on the Technicolor gateway you own. I recommend checking our our

    Known Issues post for updates on this issue and troubleshooting steps. You can also contact Comcast for additional troubleshooting steps.

    Sorry for any frustration this has caused, but I recommend following the thread I linked you while we wait for a fix.
     
    Mister Beep, Dec 8, 2014
    #7
  8. Demi 1ovato
    Demi 1ovato Guest

    Randomly disconnecting from xbox live

    Well thank you, i really hope this problem gets fixed i dont want any trouble i just want to play my game in peace.
     
    Demi 1ovato, Dec 8, 2014
    #8
  9. put it that *** in bridge mode and wiat to buy a neew router
     
    YourBoyAlex22, Dec 8, 2014
    #9
  10. Hey, Demi! To echo what the Microsoft support team members said, I'm very sorry to see about the disconnect issues! If you could, I'm looking to find out which type of Xbox 360 you've got. You should have either the original 360, the 360 S, or the 360 E.
    If you aren't sure which one you have, you can determine this by the kind of power button you have:

    Xbox 360 Original: White or Black power button (depending on which color console you have).

    Xbox 360 S: Silver/chrome power button that is touch sensitive, larger circle.

    Xbox 360 E: Silver/chrome power button that needs to be pushed in like the Original console, smaller circle.

    Also, this is a known issue with the firmware on the Technicolor gateway you own. I recommend checking our our Known Issues post for updates on this issue and troubleshooting steps. You can also contact Comcast for additional troubleshooting steps.
     
    Kaleb Gookins, Oct 31, 2018
    #10
  11. Demi 1ovato Win User

    I am being disconnected from Xbox Live when I start to play World of Tanks and other games.

    The forum name is "randomly being disconnected from xbox live".
  12. XBF George L Win User

    Je me fais déconnecter quand je joue [I get disconnected when I play]

  13. RockyandiRou Win User

    All my recent CC transactions show up as Declined

    Is this also the reason why I get randomly disconnected from Xbox Live?
  14. Artellie Win User

    Xbox connect to wireless network but not Internet

    Okay so now it's connected but will randomly disconnect from Xbox live >.>
  15. iV L3G3NDz T1M Win User

    Disconnected from xbox live

Thema:

Randomly disconnecting from xbox live

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