Randomly disconnecting from Xbox Live on Xbox One (wireless only).

Discus and support Randomly disconnecting from Xbox Live on Xbox One (wireless only). in XBoX on Consoles to solve the problem; Hi, this is a problem that has annoyed me for months, whenever i connect to my router via a wired connection, it is fine. However, whenever I take the... Discussion in 'XBoX on Consoles' started by ABeattie44, Apr 7, 2015.

  1. ABeattie44
    ABeattie44 Guest

    Randomly disconnecting from Xbox Live on Xbox One (wireless only).


    Hi, this is a problem that has annoyed me for months, whenever i connect to my router via a wired connection, it is fine. However, whenever I take the xbox up to my bedroom and try to play any games through the wireless connection, it seems to have trouble.
    It will work fine for about half an hour or so, then it will just randomly cut out and say i am disconnected from xbox live, then whenever I go back to the home screen it will say 'connect to xbox live', then it will reconnect automatically within a few seconds.
    I'll add that every other device connected to my wireless internet works fine, including my xbox 360.

    My download speed is 37.53 mbps compared with 100mbps on my computer (wireless), the upload speeds are the same at 6mbps, MTU is 1480, Latency is 166ms on the xbox one and ping on the computer is 28ms, packet loss is 0% and wireless strength is 74%. Any
    help would be greatly appreciated, also tried the troubleshooting tips and none of that worked.

    :)
     
    ABeattie44, Apr 7, 2015
    #1
  2. ItsJayzZz
    ItsJayzZz Guest
    My Xbox Elite randomly disconnect from xbox live

    I have a xbox elite and wireless adapter, it keeps disconnecting from xbox live randomly

    i juz buy a new router too ... anyone can help me ??
     
    ItsJayzZz, Apr 7, 2015
    #2
  3. Riley225
    Riley225 Guest
    Xbox 360 keeps randomly disconnecting from xbox live

    Hi,

    My xbox 360 keeps randomly disconnecting from xbox live. I'm using Virtual Router Plus as my wireless connection if that has anything to do with it.
     
    Riley225, Apr 7, 2015
    #3
  4. ABeattie44
    ABeattie44 Guest

    Randomly disconnecting from Xbox Live on Xbox One (wireless only).

    Just to add to this, the only figure that changes when i run the test on a wired connection is the download speed, which changes from 37.53 to 61.56. All other figures are pretty much the same.
     
    ABeattie44, Apr 7, 2015
    #4
  5. Malacath
    Malacath Guest
    Probably wifi interference.

    If you have a dual band router then try connecting to the 5Ghz band.

    I've found that 5Ghz gives me a far more reliable connection as well as full line speed of 75meg
     
    Malacath, Apr 7, 2015
    #5
  6. ABeattie44
    ABeattie44 Guest
    Problem occurs on both bands. Tried to put xbox on downstairs TV directly beside the router and it still disconnects.
     
    ABeattie44, Oct 31, 2018
    #6
  7. Josh With Dosh Win User

    Xbox will randomly disconnect from Xbox live and reconnect a few seconds later

  8. Malacath Win User

    Randomly disconnecting from Xbox Live on Xbox One (wireless only).

    Probably wifi interference.

    If you have a dual band router then try connecting to the 5Ghz band.

    I've found that 5Ghz gives me a far more reliable connection as well as full line speed of 75meg
  9. ABeattie44 Win User

    Randomly disconnecting from Xbox Live on Xbox One (wireless only).

    Problem occurs on both bands. Tried to put xbox on downstairs TV directly beside the router and it still disconnects.
  10. ABeattie44 Win User

    Randomly disconnecting from Xbox Live on Xbox One (wireless only).

    Just to add to this, the only figure that changes when i run the test on a wired connection is the download speed, which changes from 37.53 to 61.56. All other figures are pretty much the same.
  11. XBF Crystal P Win User

    Xbox live services not available

    Hi there AIMAN rab,



    Thanks for reaching out. I understand there is an issue with randomly getting disconnected from Xbox Live.


    To help clarify the issue:

    • What type of connection are you using on your console? (Ethernet/Wireless)
    • Do you receive a specific error message?

    I recommend taking a look at the following troubleshooting article: "My Xbox One is getting randomly
    disconnected from Xbox Live
    ".

    Try this and let us know the results.
Thema:

Randomly disconnecting from Xbox Live on Xbox One (wireless only).

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