Random Xbox Live Suspension

BearsIn3D · Jan 5, 2018

Yesterday I got back from a 10 day trip and was playing xbox for a few hours, I didn't try to purchase anything on the xbox store or really do anything except play a couple games I have installed on my xbox one x. After a few hours I got an email saying
my account was having action taken against it out of nowhere, I clicked on the link in the email and apparently my account is having action taken against it because of "Marketplace Fraud" I have no idea what this means but all my games were either paid for
by my credit card or with Microsoft gift cards. I tried calling support and also tried chat support but they aren't even able to give me an actual explanation or reason why this happened, what a joke! Now I'm stuck with a 7 day suspension for no real reason
with no kind of actual explanation. If Microsoft wants to just ban or suspend their customers with no explanation then I hope they enjoy losing customers!

:)

Stray2615 · Jan 5, 2018

XBox Live Suspension

Throw rocks at it.

mundial1345 · Jan 5, 2018

XBox Live Suspension

I used to love reading the threads in that forum they were always good for a laugh.

Mistress Sara · Jan 5, 2018

Hi there,

The Enforcement Team does not use the forums and only they can respond to any enforcement actions they issue.

You would have to go to
https://enforcement.xbox.com to get any info on any suspension issued by the Enforcement Team.

The case review process on the enforcement site is the only way to converse with an Enforcement Team member.

Mistress Sara

Hi there,

The Enforcement Team does not use the forums and only they can respond to any enforcement actions they issue.

You would have to go to
https://enforcement.xbox.com to get any info on any suspension issued by the Enforcement Team.

The case review process on the enforcement site is the only way to converse with an Enforcement Team member.

JosefLBohorquez

As far as I know there is no compensation
But you can try asking this to Microsoft support

This is just a guess, but reading your description it seems that you want to trade or give a service inside a game.
Keep in mind that LFG post are intended just to search and play with other people
Any kind of service, transfer, trade or similar is not allowed

JosefLBohorquez

As I said, this is just my guess
Here we can only guess, no one can give you the exact reason

No one from the enforcement team view the community forums and they can’t be contacted outside the appealing system in the enforcement website

xI Mallen

You can clearly see me and a friend are looking for a 3rd to play with / carry in a game

No mention of trading or any kind of exchange, we had an empty slot and were capable of clearing with 2, so looked for a 3rd to fill the space with no expectation of them to perform

This is absolutely ludicrous to receive a suspension for offering to carry somebody in a game

This automated reporting system is clearly being abused and needs reviewing

"Free carries" implies we are looking for somebody to fill an empty slot in a group

Not offering a service in exchange for anything

JosefLBohorquez

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Big

You can appeal to this restriction in your account using this site: (if eligible)
https://enforcement.xbox.com/
There you can view your enforcement history and appeal

If you want to know how to submit a case review, you can use this link:
https://support.xbox.com/en-US/help/family-onli...

Please note that no one here and even customer support is capable to assist you with enforcement actions

Random Xbox Live Suspension